Zug
Career Changer as Customer Advisor in Local Transport – Retraining
- 10 August 2026
- 100%
- Permanent position
- Zug
Job summary
Join a dynamic team in a vital role within the transport sector. Enjoy a supportive work environment and great benefits.
Tasks
- Provide active customer support on and off trains.
- Handle ticket sales and ensure safety in the train.
- Collaborate with colleagues to enhance service quality.
Skills
- Experience in customer service is ideal, like hospitality or sales.
- Strong communication and conflict resolution skills.
- Excellent German language proficiency (at least B2 level).
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About the job
We have a variety of important professions that require specialised knowledge. That is why we rely on people who want to reorient and develop their careers, for example after parental leave. You will receive an attractive salary during the retraining. After the career change, you will work on an equal footing with your colleagues.
This is what to expect during the retraining:
- The retraining takes place over 14 weeks full-time (39 hours/week) and consists of theoretical and practical teaching sections
- Throughout the retraining, you will have fixed contacts available to answer your questions
- You will complete the retraining with a theoretical and practical examination
- The training classes consist of about 10 participants
After the retraining, you will take on the following tasks:
- You actively advise and support our customers on and in the train
- You provide timetable and fare information and give details about connecting services and irregularities
- Ticket inspection and sales are your responsibility
- You are responsible for order and safety on the train
- With high service quality, you increase customer satisfaction
- Collaboration with colleagues, such as train drivers, service staff or security personnel, is part of your daily routine
Your profile:
- Ideally, you have professional experience in customer service, for example in gastronomy, hospitality, sales or retail, as well as from roles as a flight attendant or in security
- You enjoy working with people and have a strong customer and service orientation
- You have acquired good conflict and communication skills in your professional life
- Your written and spoken German skills are very good (at least B2 level)
- You are comfortable with the planned irregular shift work as well as weekend and public holiday work
- A valid driving licence class B is an advantage to be punctual at work even outside public transport times
What is important to us:
Benefits
Attractive conditions
Free travel
Leisure sponsored by Bahn
Stability and security
Equal opportunities and self-determined participation of severely disabled persons and those with equivalent status, as well as respectful cooperation, are firmly established principles within the DB Group. Therefore, severely disabled and equally entitled applicants are given preferential consideration if equally qualified.
