Trainee Customer Dialogue Specialist

As the largest property management service provider for demanding residential, office, and commercial spaces, we offer our clients a comprehensive all-around service package.

During your apprenticeship, you will learn about the entire management of a property portfolio in a management team.

To complement our team at the Winterthur location, we are looking for you starting August 2026 as

Trainee Customer Dialogue Specialist

Your responsibilities:

• You represent the company Wincasa as the first point of contact and handle various customer inquiries regarding housing (via phone or email) in German and French.
• You efficiently record customer interactions in our database.
• You resolve inquiries within the defined competencies during the first contact.
• Inquiries that are outside your area of competence are structured and forwarded to our branches across Switzerland.
• You take on the hub function between craftsmen, managers, and tenants.

That's why you succeed:

• You are interested in the world of real estate.
• You are solution- and customer-oriented and describe yourself as an efficient and resilient person who enjoys contact with customers by phone and in writing.
• You are motivated, reliable, communicative, and a true team player.
• You enjoy computer work and typing.

Here are some of our benefits:

• A versatile apprenticeship with interesting and varied tasks.
• A dedicated team that looks forward to your support.
• Practical support from trained vocational trainers and practical instructors.
• Development opportunities after the apprenticeship.
• A dynamic environment with a culture of informality.