Clerk: Frontdesk Finance

Move Switzerland with us.

Clerk: Frontdesk Finance

Bern

from now or by arrangement

60-100%

104412

This is what you can look forward to.

We don’t provide information, we provide answers! As a Frontdesk clerk, you will be part of a customer-oriented, dynamic and young team that acts as the gateway for all accounting enquiries from internal and external customers as well as partners at SBB. We offer you an attractive area of responsibility in a modern working environment. Get involved and actively help shape the future-oriented finance sector and the Shared Service Organisation. We look forward to welcoming you.

This is what you can achieve.

• You are responsible for the telephone, electronic and written reception of customer needs regarding financial services. These needs range from financial and purchasing enquiries to support and handling of systems (SAP R3 & S4, ARIBA and others).
• Your duties include professional advice and processing of all 1st-level services from various financial areas in connection with customers, suppliers and internal partners within the agreed service times.
• In this position, you are responsible for receiving and handling customer complaints regarding the services of the Shared Service Organisation Finance and Purchasing.
• You contribute to the establishment and continuous improvement of service delivery, turnaround times and collaboration both within the frontdesk team and with the back office.

This is what you bring with you.

• You possess excellent interpersonal and communication skills as well as an authentic, professional and polite manner. Even under pressure, you work well in a team and deal with difficult communication partners. You quickly identify problems and offer customer-oriented solutions.
• Ideally, you have experience in customer communication and interaction (e.g. Customer Service Centre or hotline). Your affinity for using various IT applications complements your profile perfectly.
• You have completed commercial training or are currently a student (university, university of applied sciences, etc.).
• Fluent German skills are required. You can communicate easily in French and/or Italian (level B2).

Your salary and benefits.

We have a fair and progressive salary system and actively promote pay equality. Therefore, further and detailed information about the salary system at SBB is transparently available. This position is at requirement level F, regional allowance level 1. More about salary and benefits .

This is how to succeed in starting.

Your desire to move Switzerland with us is our greatest motivation. Therefore, we do not require a cover letter for this position. If you still wish to share your motivation with us, you can do so in our application tool. Achieving great things is easier on a first-name basis. This starts with your application.

We do not accept applications from recruitment agencies for this position.

About the position

Patrick Abreu Nunes, Head of Frontdesk patrick.abreu_nunes@sbb.ch