System and Network IT Technician (M/F), 100%.

About the job

Introduction

In the heart of the Vaud Alps, the resorts of Villars, Gryon and Les Diablerets are connected to form an exceptional ski area: over 100 km of pistes, more than 280 snow cannons and magnificent landscapes at every turn. Behind every gate passage, every till, every webcam or every piste map viewed on a phone, there is a network that works. It is this discreet but essential reliability that allows our guests to fully enjoy their day.

To keep our domain connected and support its technological evolution, we are looking for our future System and Network IT Technician (M/F), 100%.

Whether in the office or at altitude, you are the point of contact for our staff for all IT-related matters, and you do not hesitate to get hands-on when it comes to installing equipment on site.

Responsibilities

• Provide level 1 and 2 support: handling requests, diagnosing and resolving incidents, escalating and following up with external providers;
• Install, configure and maintain workstations, peripherals, cameras, mobile equipment and telephony;
• Work on site to repair, maintain or update the IT infrastructure at various locations, notably at altitude;
• Participate in the operation of the IT infrastructure: servers, networks, backups;
• Monitor our business systems: ticketing and pass sales, payment terminals, access control, webcams and information screens; knowledge of the Skidata environment is an asset;
• Administer the Microsoft 365 environment;
• Participate in IT projects and continuous service improvement, in collaboration with various departments and under the supervision of the IT manager;
• Write and keep documentation up to date: knowledge base, procedures, work instructions.

Qualifications

You have training in IT or equivalent training in systems and networks. We are looking for a versatile, reliable person with a good team spirit and a strong sense of user service.

• Successful experience in a similar initial position and solid IT knowledge: Microsoft environments, Windows systems, networks, infrastructure and peripherals;
• Practical, solution-oriented mindset, comfortable with cabling and equipment installation, outdoors and in all weather conditions;
• Some knowledge in the electrical field (low current, connections, equipment power supply) is an advantage;
• Available some weekends during the season;
• Driving licence, comfortable on skis or snowboard.

Benefits

• A unique working environment in the Vaud Alps
• A committed and dynamic team
• Varied and innovative projects
• Opportunities for continuous training

As well as:

• Swiss ski lift pass card (RMS)
• TVGD partner benefits
• Company events
• Transport facilities

Application

We look forward to receiving your complete application by 30 November.

Join a demanding, concrete and exciting environment, in the heart of the mountains.