Head of Customer Advisory (m/f/d)

About the job

Head of Customer Advisory (m/f/d)

What can you expect?

• You take responsibility for the customer advisory area and lead your team both professionally and personally.
• You ensure that everything runs smoothly in day-to-day business and deploy personnel resources as needed.
• You are involved in the daily business and ensure with forward-looking deployment planning that our customers are reliably cared for.
• In advisory, you are actively involved yourself. You support customers around saving, paying, investing and providing for the future.
• You recognise their needs and establish connections to our specialist departments for further concerns.
• At the same time, you further develop existing customer relationships, identify potential and acquire new customers with your team.
• Because good customer advice never stands still, you contribute your ideas and actively shape the further development of the area.

What do you bring with you?

• You have completed banking training and bring solid experience in customer advisory.
• Leadership suits you. Ideally, you have already gained initial leadership experience and successfully accompanied and developed employees.
• An SAQ certification is an advantage.
• You convince with an open, communicative manner, think entrepreneurially and like to get involved.
• Organisational talent and a good sense for people help you to keep an overview even in a lively daily business.
• You like to be visible, actively approach people and represent our bank at customer events and other internal and external occasions.

We foster a family-like environment

The cooperative values are our cornerstones: Together. For each other. They shape our collaboration and our interaction with one another. The informal "Du" culture creates personal closeness and equality across all functional levels.

We live diversity and equal opportunities

We promote the different perspectives, experiences and skills in our teams. Because this diversity makes us special and contributes decisively to our success.

We support personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal education offer as well as a cost contribution for external further training.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages with banking products, various shopping discounts with third parties as well as an above-average pension provision.

We give room for initiative and co-creation

We invite our employees to actively shape their work and take responsibility. This creates varied tasks that generate real added value – for all who want to make a difference.

Do you have questions?

For content-related questions about the position:

Jens Eschweiler
Head of Customer Advisory
+41 (56) 266 57 96

For questions about the application process:

Bergin Caviezel
HR Manager
+41 (56) 266 57 23

We look forward to your online application

About us