Stadler: Specialist in Complaint Management

06 February 2026
100%
St. Margrethen

Job summary

Stadler offers diverse opportunities for an international career. Join us to grow, take responsibility, and perform great tasks in a collaborative environment.

Tasks

Process and address complaints effectively and efficiently.
Document and follow up on cases until resolution.
Ensure timely communication with all stakeholders involved.

Skills

Completed commercial training or equivalent qualification required.
Strong knowledge of contract law and complaint management.
Proficient in SAP and MS Office, especially Excel.

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About the job

Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great performance in a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?

YOUR AREAS OF RESPONSIBILITY

Receipt, recording, and processing of complaints
Review of facts including coordination with quality, logistics, and production
Documentation and follow-up until the case is closed
Ensuring correct and timely communication with internal and external contacts
Creation of invoices, charges, and credit notes within the scope of complaints
Review of contractual bases as well as commercial specifications
Coordination with accounting and controlling in case of discrepancies
Creation of reminders in the complaint context (e.g., replacement deliveries, cost coverage)
Monitoring of outstanding claims from complaints
Close exchange with the finance team to ensure correct payment flow
Preparation of complaint figures for quarterly reviews
Support in deriving improvement measures

YOUR PROFESSIONAL EXPERIENCE

Completed commercial basic training (e.g., industrial clerk) or equivalent education
Very good knowledge of contract law
Solid knowledge in quality and complaint management
Confident handling of SAP
Good MS Office skills, especially Excel
Strong solution orientation and structured working method
Strong communication skills and assertiveness
Teamwork combined with a high degree of personal responsibility

YOUR BENEFITS