Terminal Agent (Floor Walker) (a) - Fixed-term Contract

Genève

Key information

Publication date:30 October 2025
Workload:100%
Place of work:Genève

Job summary

Join ISS as an Agent du Terminal (Floor Walker), enhancing experiences! Enjoy a dynamic work environment with great benefits.

Tasks

Welcome and inform passengers for a seamless airport experience.
Guide passengers to ensure optimal flow and safety in the terminal.
Monitor and manage transfers while organizing queues effectively.

Skills

Prior experience in customer relations is essential.
Fluency in French and English (C1 minimum) is required.
Proactive, friendly personality with strong stress management skills.

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Terminal Agent (Floor Walker) (a) - Fixed-term Contract

At ISS, we all call ourselves "Placemakers." Our goal is to provide our clients with the best possible environment and to ensure they feel comfortable at their workplace. Our 14,200 employees/placers have a high level of service knowledge to meet the various needs of our clients. We deliver these according to the highest quality standards.

Your tasks:

- Welcome, inform, and assist passengers
- Direct and guide passengers to ensure optimal flow within the Terminal
- Identify and report any situation that could hinder passenger flow and safety
- Manage and supervise transfers
- Participate in setting up queues

Your profile:

- Initial experience involving customer relationship management
- Great ease in regular contacts
- Very good oral knowledge of French and English (minimum C1)
- Any other language is an asset,
- Open, proactive, and pleasant personality,
- Able to walk approximately 20,000 steps/day (within the terminal)
- Good stress management

Ready for us? We are ready for you.
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production sites, train stations, schools, and hospitals function well and are pleasant to be in. Our 14,200 employees create living spaces throughout Switzerland where more than a million people feel good and can thrive every day. ISS stands for innovation, quality service, and direct customer relationships.

As an employer, we rely on fair employment conditions, equal pay for work of equal value, and secure jobs. For us, respect is more than a promise – it is reflected in our five programs and in more than 200 training and development opportunities. Because those who take on responsibilities must also offer prospects – and without us, many things would not work.