Customer Service Advisor 100%

About the job

JOB EXCHANGE

Customer Service Advisor | Service Advisor 100%

Founded in 1923, Schmohl AG is one of the oldest and most renowned car dealerships in Switzerland. With the exclusive brands Bentley, Bugatti, McLaren, Rimac, and Rolls-Royce, our traditional company stands for the highest quality, individual service, and automotive passion.

To strengthen our team, we are looking for a service-oriented and committed personality as a Customer Service Advisor | Service Advisor (100%) by arrangement.

Your tasks:

In this central position, you are the first point of contact for our valued customers in the Bentley Aftersales area (support for Rolls-Royce Motor Cars if needed). You ensure a smooth process – from appointment scheduling to vehicle return – and make sure that our service quality meets the highest standards. This includes:

• Personal advice and support for our customers regarding service and repair work
• Preparation of offers for maintenance, repairs, and accessories
• Planning, coordination, and monitoring of service orders in close cooperation with the workshop team
• Organization of replacement mobility as well as pick-up and delivery service
• Billing of customer orders
• Administrative tasks towards customers and manufacturers
• Clarification of warranty and goodwill issues as well as handling complaints
• Maintaining long-term customer relationships and selling additional services and accessories
• Billing and administrative processing towards customers and manufacturers

Your profile:

• Completed technical or commercial training, ideally with additional qualification in vehicle technology
• Several years of experience in customer service, preferably in the automotive industry
• Very good German and English skills in spoken and written form; additional languages are an advantage
• High service orientation, solution-oriented working style, and quality awareness
• Confident handling of MS Office and appointment/capacity planning; experience with VW or BMW systems is an advantage
• Resilient, flexible, and honest personality with polished manners
• Driver's license category B

What we offer you:

• Varied activity with high personal responsibility in a traditional company in the luxury automotive sector
• Work with exclusive brands and a demanding, international clientele
• Training opportunities on our in-house brands
• A committed, motivated team in a modern working environment in Zurich Glattpark
• 26 vacation days, free parking, and other attractive benefits

Contribute to the further development of Schmohl AG and unfold your potential in this fascinating luxury car world: We look forward to receiving your meaningful application documents by e-mail at bewerbung@schmohl.ch.

Direct applications are preferred.

Location: Schmohl AG, Stinson-Strasse 2, 8152 Glattpark / Zurich

Start: by arrangement

Contact: bewerbung@schmohl.ch