Customer Advisor: Swiss Post Fribourg and Home Office

About the job

communicative, motivated, enthusiastic and enjoy customer contact? Then come to us, we support and develop you. From 26 October 2026 we are looking for you for our service centre in Fribourg - we look forward to your application.

Callpoint - a Swiss call centre - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

• Telephone and written customer support in the national private customer sector
• Receipt and processing of complaints
• Recording, changing and forwarding customer and order data
• Receipt and processing of emails and letter correspondence
• Processing of loss reports (investigations)
• Verification of customer data in the CRM system

• Completed commercial vocational training or equivalent
• Strong customer orientation, strong communication skills
• Very good Swiss German and French or Italian skills (English skills are an advantage)
• Teamwork, reliability and conscientiousness
• Flexibility
• Good PC user skills

• Modern, pleasant and collegial working atmosphere with workplace directly next to Fribourg station
• First-class induction as well as continuous professional and personal development opportunities
• Attractive employment conditions according to the collective labour agreement of the contact centre industry
• Workload 80 - 100% possible
• After the induction and familiarisation phase (3 months), home office is possible
• Starting salary of CHF 4,519.- (with at least one foreign language French or Italian). The salary is paid 12 times a year.
• Up to the 5th year of service, one more day of holiday each year, purchase of additional holidays possible (You can buy additional holidays)
• Employee benefits depending on the customer project
• Working hours from Monday to Friday between 07:30 and 18:00 or from 10:15 to 19:45 (early or late shift), as well as one to two Saturdays per month from 08:00 to 12:00

Have we aroused your interest? Then we look forward to your application. You can apply online or via email. No cover letter or CV at hand? No problem, write us an email and let us know how we can contact you. Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74