Service Staff for Passengers in Mobile Service (m/f/d)

About the job

We, DB Zeitarbeit GmbH, are the internal personnel service provider of Deutsche Bahn AG and at the same time your springboard into the DB Group: Positions to be filled at short notice, project work or parental leave cover are advertised through us to quickly meet the personnel needs of the DB companies. As an employee of DB Zeitarbeit, you work in fixed-term assignments for the business areas of Deutsche Bahn, gain valuable professional experience and thus acquire new skills for your further career path. Often, our temporary workers find their professional home within the DB Group on this journey.

Your tasks:

• In your role, you are the contact person for active passenger support with a focus on passengers with reduced mobility in your area of responsibility
• Assistance with boarding, changing trains and alighting on the platform
• Receiving registrations for boarding, changing trains and alighting assistance and forwarding them to the responsible departments
• Checking the functionality of technical equipment required for mobility service, e.g. platform lifts and lifts
• Reporting malfunctions to the 3-S control centre
• You represent Deutsche Bahn in mobile service at the station and on the platforms, ensuring customer satisfaction
• Completed vocational training in a service profession, e.g. as a sales assistant or retail merchant, in gastronomy or in the commercial sector as an office clerk, etc.
• Experience in the service industry and dealing with customers
• Confident and friendly demeanour, attentiveness and customer orientation characterise you
• You are willing to work shifts and are looking for a job at the weekend (from Friday to Sunday)
• To be able to represent the company at the station, a uniform and well-groomed appearance is important – therefore you should be willing to wear company clothing
• Good knowledge of German, English skills are desirable

What is important to us:

Benefits

Career prospects

Entry into DB

Free travel

Mobile device for all employees

Choice model

Equal opportunities and self-determined participation of severely disabled persons and those with equivalent status as well as respectful cooperation are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.