Officer for the Middle Donor Segment

Join MSF OCG as an Officer for the Middle Donor Segment!

We are looking for committed candidates who are ready to contribute to our humanitarian mission.
Below you will find the job description as well as the requirements we expect from applicants.

Inclusion and Diversity at MSF

Do your qualifications and experience not exactly match all the requirements of the position?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff. We strive to create workplaces where teams of people with different backgrounds, characteristics, perspectives, ideas, and experiences work together to advance MSF's social mission and achieve better outcomes for our patients and the communities we serve.

We understand that some people may hesitate to apply if they do not meet all the listed requirements. Research shows this is especially true for women. If you believe your profile fits this position well, we invite you to apply even if you do not meet all the stated qualifications.

We encourage applications from people of all genders, ages, sexual orientations, ethnic origins, backgrounds, religions, beliefs, with different abilities, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, discrimination, or harassment, including sexual harassment. All selected candidates will undergo a reference check.

Context & Mission

Doctors Without Borders/Médecins Sans Frontières (MSF) is one of the world's largest medical emergency aid organizations, operating wherever human lives are at risk. Armed conflicts, but also epidemics, pandemics, natural disasters, or exclusion from healthcare are among the reasons for our missions.

The Officer for Middle Donor Relations is responsible for the daily care and expansion of relationships with middle donors.

He/she also actively contributes to the smooth running of various activities in the Public Fundraising department.

Responsibilities

Fundraising & Donor Relations

• Identification of particularly relevant contacts within the target segment, creation of an annual action plan.

• Analysis and identification of individual donor interests, strengthening donor engagement and retention.

• Development of an interaction strategy as a basis for donor contact with the goal of securing funding for the work of Doctors Without Borders Switzerland.

• Implementation of activities in donor acquisition, care, and upgrade according to the annual action plan. This includes preparing presentations, donation requests, thank-you letters, and other documents, as well as organizing events and personal meetings. The Officer for Middle Donor Relations regularly reports to the supervisor on measures taken and results.

• Updating monitoring tables with qualitative and quantitative data on the donation portfolio.

• Validation of daily transactions: identification of donations received on the postal and bank accounts of Doctors Without Borders Switzerland, coding of donations, forwarding information to the responsible department staff, due diligence checks of anonymous/semi-anonymous donations according to the MSF Charter guidelines.

• Communication with Middle Donors in German, French, and English. Handling other administrative tasks and follow-up actions in coordination with colleagues.

• Entering and updating Middle Donor feedback in the donor database (e.g., updating donor profiles based on qualitative and quantitative data, changes in personal information such as address, phone number, date of birth, email, merging profiles).

• Close cooperation with the Philanthropy department (e.g., in event management).

Additional Responsibilities

• Responsible for editing communication materials for the Middle Donor team (thank-you letters, event invitations, etc.).

• Participation in team meetings and working groups for middle donors within the department.

• Active participation in the international working group for medium-sized donors of Doctors Without Borders.

• Participation in events and staying informed about the various projects of Médecins Sans Frontières Switzerland.

• At the request of the Fundraising Manager or Department Head, the Officer for Middle Donors also takes on other assigned tasks.

Profile

Education

• University degree in Business Administration, Marketing/Communication, International Relations, or equivalent

Experience

• At least two years of experience in donor/customer care

• Proven experience in a position with corresponding responsibility

• Excellent knowledge of the local economic environment, good network

• Experience in humanitarian work is an advantage

Languages

• Required: Swiss German/German and French ("bilingual")

• Good English skills

• Italian is an advantage

Professional Skills

• Experience with CRM systems

• Excellent computer skills (Excel, Word, and PowerPoint).

• Numerical aptitude

• Strong interest in humanitarian work

Social Skills

• Well organized

• High donor orientation

• Precise, careful working style

• High initiative and flexibility

• Open and communicative, with strong interpersonal skills

• Negotiation skills and persuasiveness

• Fluent in oral and written communication

• Team player

Working Conditions

• Permanent contract, 80% (32 hours/week)

• Workplace: Zurich or Geneva

• Ideal start date: March 16, 2026

• Gross annual salary (80%): between CHF 69,897.60 and CHF 80,486.40 (salary according to experience and internal salary scale)

Application

Only applications submitted via our application platform will be considered. Applications must include the following:

• Resume (maximum 2 pages)

• Cover letter (maximum 1 page)

• Documents must be submitted in German or English.

The application deadline is February 8, 2026.

We reserve the right to close this position earlier if we receive a sufficient number of high-quality applications.

All applications will be treated confidentially.

Only candidates invited to an interview will be contacted.

Please note that we do not wish to use services from recruitment or placement agencies.