Deputy Team Leader Contact Centre (a) 80-100%

Deputy Team Leader Contact Centre (a) 80-100%

Your strengths lie in customer consulting as well as sales and you would like to contribute to leadership at the same time? As Deputy Team Leader Contact Centre (a), you take on responsibility and support the team in day-to-day business. Sergej and his seven-member team look forward to meeting you.

What to expect

• Deputising for the team leader
• Professional advice to customers on health insurance (basic and supplementary insurance) including preparing quotes and following up on various channels (especially by phone and in writing)
• Independently handling campaigns and accompanying our customers until contract conclusion
• Checking and processing customer feedback and initiating necessary measures

What you bring

• Completed commercial vocational training or equivalent education
• Experience in the insurance environment as well as existing certification as an insurance intermediary or commitment to complete the course
• Confident German language skills in spoken and written form as well as knowledge of other national languages or English
• Communicative personality with a strong flair for sales and consulting as well as an entrepreneurial mindset
• High resilience and stamina as well as flexibility for overtime during peak periods

Do you have questions about the application process?

Lukas Rätz HR Consultant 058 340 62 14 lukas.raetz@helsana.ch LinkedIn Job ID: 34474

Outstanding employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality, and work-life balance.