Executive Reception Sales-Marketing & Guest Relations Manager

About the job

Please refer to hotellerie-jobs.com when applying

Job Offer

Job Title Sales-Marketing & Guest Relations Manager Category Executive Reception Workplace Lugano Country Switzerland Start Date immediate Type of Employment Permanent position What we offer

Wanted: Sales-Marketing & Guest Relations Manager

The Sales-Marketing & Guest Relations Manager looks after the interface between the market and the hotel, between existing and potential guests as well as the front office and back office.

This is a central hub that makes the hotel’s infrastructure known together with the service offerings in worldwide markets, acquires customers and binds them to the hotel through constant offers. The post holder seeks contact with guests in the hotel and senses the pulse of satisfaction of the present customers.

Equally important as marketing the infrastructure is maintaining an ambience in the hotel that offers and ensures the guest a second home during their stay.

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This results in the profile requirements for the holder of this central position:

Gifted communicator, familiar with various cultures and behaviours in tourism and seminar sectors.

The Sales-Marketing Manager is characterised by curiosity and sociability. He passionately explores the happenings in the relevant markets, knows the developments and needs of potential customers and is an important discussion partner for management in developing marketing strategies.

The Sales and Marketing Manager is highly motivated and knows how to inspire the staff for the ambitious goals in the service of the only 4-star hotel on the Lungolago di Lugano.

The Sales-Marketing Manager is in constant contact with management, the front office and the back office and sees himself as an integrator of all departments into the needs of the market and the hotel’s marketing instruments. He is the opposite of a lone fighter and is guided by a holistic view of hotel operations.

 

 

 

 

Tasks

Market research in all relevant markets

Maintaining contacts with existing customers & establishing contacts with potential new customers

Development and marketing of new offers and packages

Management of electronic platforms including own homepage

Monitoring pricing policy in close consultation with management

Monitoring and further development of electronic booking platforms

Development of promotional campaigns worldwide;

Close coordination of all marketing activities with management, back and front office, F&B as well as housekeeping

Creating an ambience within the house in the sense of AAA (Apertura, Allegria, Ambiente)

Independent management of correspondence in Italian, German & English with customers, responding to enquiries from individual guests, companies, travel agencies

Maintaining contacts with Best Western International

 

 

 

Requirements

Strong market-oriented thinking and understanding of customer needs

Understanding of the functioning of tourism markets and platforms

Experience in revenue and channel management

Good understanding of electronic systems, especially data processing systems for customer management

Ability to think holistically and always oversee all aspects, opportunities & problems of an operation

Very good oral and written communication skills

Flexibility in communication, diplomacy in negotiations with business and private customers

Team player, no lone wolf mentality

Intrapreneurship mindset

 

Languages

Very good written and spoken knowledge of Italian, German & English, good knowledge of French, additional language skills are an advantage.

    Contact Person Best Western Hotel Bellevue au Lac Charles J.P: Helbling  Telephone +41919943333  eMail charles.helbling@hotelbellevue.ch