Enterprise | TELAG

27 January 2026
100%
Permanent position
Zurich

Job summary

TELAG, a Swiss leader in contact center services, excels in customer relations.

Tasks

Deliver high-quality customer contact services across communication channels.
Provide dedicated workstations and specialists for each client.
Focus on continuous training and development of employees for excellence.

Skills

Founded in 1959, TELAG is ISO certified with 200 full-time employees.
Expertise in Help Desk technical activities and customer service.
Strong emphasis on personal communication and partnership with clients.

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About the job

TELAG in brief

TELAG is the leader in the Swiss market for the provision of contact center services and customer relationship programs.

As the largest and oldest on-call organization, as an experienced Customer Contact Center, and for technical Help Desk activities of all kinds, we are an outsourcing partner and service provider.

Dedicated workstations and specialists working exclusively for one client allow our customers to be present on the market - quickly and without their own investments.

Despite all the technology we use, we prioritize personal communication from person to person. We know that our greatest asset is the quality of our employees. It is only through continuous training and ongoing development of each of them that we are able to offer our clients perfect service on the phone - and that is our declared goal!

History

Swiss pioneer TELAG started in 1959 as the first telephone service provider in Europe. The first 20 years were marked by...

Site

Zurich, also called the city of the Limmat in reference to the river of the same name, is the largest city in Switzerland with nearly 400,000 inhabitants and one of the...

Figures and facts

Foundation: 1959, Legal form: public limited company headquartered in Zurich, Certification: ISO 18295 / ISAE 3402 (Type 2), Employees: 200 full-time employees and ...

Vision

We consider our clients as partners. Our goal is to provide them with quality customer contacts through the various communication channels...