Dispatch Clerk 80% - 100%

About the job

We simplify our customers' world through innovative and technological solutions.

CHROMOS Group AG is an owner-managed Swiss corporate group with around 170 employees, developing innovative solutions in the fields of IMAGING, AUTOMATION and LIFE SCIENCE. Our technologies are used, among others, in the graphic industry, packaging, food & beverages, photo & film, pharmaceuticals, chemicals, medicine as well as in research and education.

With locations in Switzerland, Germany, Austria and Sweden, we represent over 90 leading brands and shape the world of tomorrow together with our customers.

To strengthen our dispatch team in customer support, we are looking for a committed and highly organised individual at our Dielsdorf location, starting immediately or by arrangement, as

Dispatch Clerk 80% – 100%

Your tasks

• As the central hub between customers, sales and service, you ensure smooth information flow and coordinate service technician deployments throughout Switzerland
• You support our customers by telephone and in writing in German, French and English
• You plan and coordinate technician deployments, maintenance orders and customer enquiries efficiently and proactively. You have the opportunity to actively help shape and continuously optimise existing processes
• You take on a variety of administrative tasks such as clarifications, preparing quotations, invoicing, contract management and preparing evaluations.
• In addition, you are responsible for the international procurement of spare parts as well as their inventory management
• Last but not least, you support the team management and our technician teams, contributing to a smooth daily operation

Your profile

• You have completed a commercial basic education and are interested in technical products and contexts
• Experience in customer service, dispatch or a comparable function
• Very good language skills in German, French and English, Italian is an advantage
• Confident handling of MS Office 365 and ideally experience with the ERP solution Navision
• You enjoy telephone contact with customers as well as administrative tasks. You convince with a high customer and service orientation.
• You are characterised by organisational talent, independence and precise working methods.
• You keep an overview even in hectic situations and convince as a resilient, responsible team player
• With your cheerful, approachable and uncomplicated personality, you fit perfectly into our young and motivated team

What you can look forward to

• Lots of creative freedom in an established Swiss family business
• Flat hierarchies and a collegial, interdisciplinary team
• More than five weeks of holiday, attractive pension plan and benefits
• Individual training opportunities and development prospects
• Team events, shared lunches, company events and much more

Ready for the next step?

Do you feel addressed? Then we should get to know each other. We look forward to receiving your application documents, which you can submit via our application form.