Front Office Employee (m/f/d)

About the job

Front Office Employee (m/f/d)

The ZEGG Family in Samnaun is more than just an employer. We are a team of individuals, hosts, and visionaries. For our heart – the reception at our 5* Relais & Châteaux Chasa Montana – we are looking for you as a passionate communication talent and warm host.

Strengthen our team within the framework of a permanent contract – either immediately OR by arrangement.

You are the face of our house and the first personal bridge to our guests. From the moment our guests enter the lobby until their departure, you are the one who lays the foundation for an unforgettable stay and ensures the "home feeling".

Your area of responsibility:

You confidently carry out check-ins and check-outs and accompany our guests with charm on their holiday.

Whether it is about the perfect ski slope, a soothing massage in our SPA, or a reservation in one of our gourmet restaurants – you advise with expertise and enthusiasm.

You fulfil special requests, organise transfers, and are the central contact point for all guest concerns.

You manage guest files, handle correspondence, and ensure smooth coordination between departments.

In the ZEGG Family, we stick together. Your commitment creates a lively atmosphere at the front that our guests and colleagues equally appreciate.

What you bring with you:

A completed training in hospitality and/or solid experience at the reception, ideally in upscale hospitality.

Joy in direct guest contact and a confident, well-groomed appearance.

Team spirit, flexibility, and the ability to keep an overview even in lively moments.

A positive charisma and the passion to not only meet but exceed expectations.

Very good language skills in German and English (additional languages are a plus).

Become part of the Family:

At zegg.ch/de/Jobs you will get a first impression of our offer and your future colleagues.

We would be happy to present all details of the position to you in a personal conversation in Samnaun. In this context, we invite you to experience the ZEGG Hotels experience from the guest's perspective free of charge for one night, including one companion, as part of the getting-to-know process and to feel the family atmosphere in our team up close.

Please indicate your desired starting date (immediately or winter season) in your application.

We look forward to receiving your complete application documents including references addressed to Ms C. Roldan: 📧 hr@zegghotels.ch | 📞 Tel.: 0041 79 801 31 56

We are pleased that numerous applicants contact us by e-mail and send us their application documents. Applicant data will be stored for a maximum of three months for the purpose of the application, employee search, interest in an advertised or possibly future advertised position.