Reservations Agent (m/f/d)
AccorHotel
Zürich
Key information
- Publication date:23 December 2025
- Workload:100%
- Place of work:Zürich
Job summary
Join our welcoming hotel with 254 rooms in Zurich! Great for business and leisure.
Tasks
- Handle individual and group bookings using PMS OPERA.
- Support hotel goals, focusing on RevPars and pricing policies.
- Maintain guest records and oversee daily arrival segments.
Skills
- Hotel or gastronomy education with 2 years in reservations.
- Fluent in German and English; additional languages a plus.
- Proficient in MS Office and knowledge of PMS OPERA.
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Company Description
In our 254 rooms, not only business travelers feel comfortable, but the location between the airport and the city center of Zurich also attracts holidaymakers and families.
In the spacious seminar rooms, we offer individual possibilities for a wide variety of events and create unforgettable moments for our guests both in the gourmet bar and on the sun terrace.
As part of ACCOR, one of the leading hotel groups worldwide, we offer our motivated employees the best career opportunities and plenty of room for development.
To support our team, we are looking for a Reservations Agent starting February 2026 or by arrangement.
Job Description
- Acceptance and processing of individual and group bookings with the PMS OPERA in compliance with ACCOR standards
- Co-responsible for achieving the hotel's goals and RevPar
- Applying the hotel's pricing policy
- Daily segment and arrival control
- Maintenance of guest files
- Creating group overviews
- Creating deposit invoices and checking receipt of payment in coordination with accounting
Qualifications
- Completed training in hospitality/gastronomy
- At least 2 years of experience in reservations
- Very good knowledge of German and English (spoken and written), any additional language is an advantage
- Very good MS Office skills
- Knowledge of PMS OPERA is an advantage
- Flexible, resilient, conscientious, detail- and customer-oriented
Additional Information
· Grow, learn & enjoy
· Receive an individual offer of further training opportunities
· Benefit from worldwide discounts with the ALL Heartist Card
· Free employee parking
· Free uniform cleaning
· attractive bonus system
· Additional day off on your birthday
· 2 team events per year
· Birthday and Christmas gifts
Be ALL you are!
Our Commitment to Diversity & Inclusion
We are an inclusive company and our goal is to attract, recruit, and promote diverse talents.
