Digital Platform Experience & Adoption Strategist 80 -100% (f/m/d)

Publication date:01 December 2025
Workload:80 – 100%
Place of work:Zürich

Job summary

Join Julius Baer as an Engagement & Adoption Strategist! Shape the future of wealth management and enjoy a dynamic work environment.

Tasks

Bridge users and development teams throughout the project lifecycle.
Manage communication on changes and impacts for stakeholders effectively.
Drive user engagement by planning sessions and gathering actionable feedback.

Skills

Experience in digital product environments, preferably in banking or tech.
Strong ownership with a curiosity for understanding product development.
Excellent communication skills in English; other languages are a plus.

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About the job

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

As an Engagement & Adoption Strategist, you will play a key role in connecting technology, users, and business value. You’ll help design and drive experiences that truly work, ensuring that every tool and platform we deliver resonates with how our front teams operate and what our clients need.

Our mandate is expanding beyond our internal tools, going forward, we will also support external platforms, ensuring a seamless and consistent user experience across the full ecosystem, globally.

IHRE AUFGABEN

Bridge the gap between users and development teams: represent the voice of the user across the full lifecycle — from pre-testing and pilot engagement to post-rollout feedback management

Manage communication and transparency: provide clear, consistent updates on changes, releases, and impacts to the front and stakeholders

Lead user engagement activities across internal and external platforms: plan and conduct user sessions, collect structured feedback, and translate insights into actionable improvements

Drive adoption and awareness: ensure new features and tools are understood, valued, and effectively used across regions and business units

Track user insights and strategically communicate outcomes: gather user insights through relevant adoption metrics, and report back on learnings and impact to stakeholders bank wide

Foster collaboration across geographies: build strong connections between teams to ensure alignment and shared ownership of user experience outcomes

YOUR PROFILE

Strong sense of ownership and curiosity to understand why things are built, not just how

Experience in digital product environments (experience in banking and tech is preferred)

Excellent communication skills in English (German, French, Spanish and/or other languages is a plus)

Collaborative mindset, with the ability to navigate between technical and non-technical teams

Passion for user experience, change management, and continuous improvement

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site .

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