Front Office Manager (100%) m/f

About the job

The Seehotel Waldstätterhof Brunnen comprises 104 guest rooms, the restaurants Rôtisserie, Fronalp Lounge, the Boulevard Café, the lake terrace and a hotel bar. Our extensive seminar and banquet area offers capacities from 10 to 300 people. A spa area completes the offer. We delight our guests with a high-quality standard and contemporary services.

Main tasks:
• Operational management of the front office team
• Ensuring a smooth check-in and check-out process, as well as the entire daily routine at reception
• Leadership, promotion and development of the front office team
• Active guest care and professional complaint management
• Responsible for room allocations
• Control of guest accounts and debtor billing
• Control of availability and contingents on all sales channels
• Assistance with control of daily closings and voucher billing
• Work as duty manager and ensure quality standards throughout the hotel

These qualities convince us:
• Completed training in hospitality (hotel management school, hotel commercial apprenticeship or equivalent qualification)
• Experience in upscale hospitality in a similar role
• Strong communication skills with impeccable manners and a well-groomed appearance
• Committed, assertive, reliable, team-oriented, flexible and resilient
• Efficient and precise working style with good numerical understanding
• Confident and fluent command of German and English, additional languages are an advantage

We offer:
– A dynamic, young team that enjoys hospitality
– Workplace in the heart of Switzerland on Lake Lucerne
– Varied activity in different guest segments
– Various discounts and benefits within the Waldstätterhof family
– Staff accommodation if possible and by arrangement

Have we piqued your interest? For questions about the position, Mr Ernst Weiss, Director, will be happy to provide information.
We look forward to receiving your application documents by post or e-mail (hr@waldstaetterhof.ch).