Customer Advisor Basel 100%

Callpoint AG

Basel

Key information

Publication date:23 January 2026
Workload:100%
Contract type:Permanent position
Place of work:Basel

Job summary

Join Callpoint, a Swiss-owned call center focused on employee care.

Tasks

Handle support inquiries via phone with a friendly approach.
Assist with billing and payment inquiries effectively.
Analyze customer issues and develop solutions promptly.

Skills

Fluent in German; French or Italian is a plus.
Strong service orientation and good PC skills.
Flexible and reliable; hybrid work model available.

Is this helpful?

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

Receiving support requests by phone

Support and advice on billing and dunning inquiries

Information about products and services

Analyzing diverse customer problems and developing suitable solutions

Complete and error-free recording of the customer request in the system (SAP/Salesforce)

German is your native language

You master French or Italian in spoken and written form (ideally bilingual)

Service orientation, good PC skills, and experience in customer service facilitate the entry

Flexibility and reliability are further advantages

You are looking for a hybrid work model where you can also work from home

You can start in February 2026

Working hours from Monday to Friday between 7:00 a.m. and 7:00 p.m.

After the training and onboarding phase, working from home is possible (excluded for cross-border commuters)

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

Up to the 5th year of service, one more day of vacation each year

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available to assist you.
Tel: 058 201 15 88
Email marion.saegesser@callpoint.ch