Head of Claims Management (70-100%)

About the job

Our commitment to buildings really makes sense. We protect what matters and are there when it counts. With us, you are more than welcome to take responsibility, help shape things, make a difference, develop yourself, and simply be yourself. Welcome to the GVB team.

Head of Claims Management (70-100%)

What you achieve with us - your meaningful tasks

After hail, flooding, storm wind or a burst pipe, every day counts for those affected. Together with your team, you ensure that claims are processed quickly and without bureaucracy. At the same time, you help shape the claims handling of tomorrow.

Specifically:

• You lead the Water & Burst Claims Management department with around ten employees. You are responsible for elemental, water and burst damage as well as casco, human and animal damage - from assessment to payment.
• You translate the goals of the Operations Center into tangible performance. And you have these perfectly under control with a set of key figures.
• You ensure that your department is not left out in the rain even during storms and seasonal peaks.
• You develop your employees further and strengthen personal responsibility and decision-making ability.
• Standardisation and automation drive you to get even better and to implement processes & automation solutions in everyday work together with the department.
• You coordinate your activities with many departments and actively contribute to the further development of the Operations Center.

What sets you apart - this is why you are our wow

You know the claims business and want to do more than just manage it; you want to make a real difference with your team. You provide orientation, think beyond departmental boundaries and make clear decisions even under pressure.

• You have several years of experience in claims handling, ideally in property, building or personal insurance.
• You have leadership experience, e.g. as a department or team leader or as a deputy.
• You are familiar with process improvements, digitalisation or change projects.
• You routinely use KPIs as a navigation aid for strategic and operational decisions.
• You bring further training in the insurance sector, a qualification at HF/FH level or a comparable qualification.
• Ideally, you can also communicate well in French.

What we offer you - your benefits with a wow effect

This role offers you the opportunity to shape a central task of our core business with high visibility and impact. You take responsibility for an experienced team. You can expect plenty of scope for design, short communication paths and an environment where you can effectively drive change.

• Really great flexible working
• Full coverage of accident and daily sickness benefits insurance
• Preferential conditions for insurance products and your own pension fund with an attractive contribution model
• Attractive mortgages for owner-occupied property
• Generous support for further training
• Discounted mobile phone subscriptions, PubliBike subscription and REKA card with bonus

Where you get involved - here works your future team

Behind every house is a story. The story of the people and animals who live there. Around 550 employees, three companies, under the umbrella of the GVB Group.

GVB Services AG ensures that customers receive flawless service. It is the operational heart of the GVB Group. Here, customer orientation is combined with expertise and digital products. The Operations Center area is the central point of contact. Customer concerns are handled here, insurance processes are managed and continuously developed - efficiently, digitally and customer-oriented.

You will find us in Ittigen (BE), ten minutes from Bern Wankdorf.

Our employees are our wow. Will you soon be part of it?

The GVB world is on a first-name basis. This starts already with your application. We welcome every application but can only consider online applications.