Pharma Assistant as Customer Service Center Employee (m/f) 100%
MediService AG
Zuchwil
Key information
- Publication date:09 October 2025
- Workload:100%
- Place of work:Zuchwil
Job summary
Join us at Galenica, where you can make a difference! Enjoy a supportive work environment with great benefits.
Tasks
- Provide telephone assistance to customers regarding medications.
- Process orders and ensure a smooth transaction experience.
- Clarify pharmaceutical questions related to prescriptions competently.
Skills
- Completed training as a pharmacy assistant and relevant experience.
- Strong communication skills with a focus on customer service.
- Ability to stay calm and friendly under pressure.
Is this helpful?
You can make a difference
- You advise our customers by phone on questions about medications and health services
- You take orders, provide information about products and services, and ensure smooth processing
- You competently clarify pharmaceutical questions related to medical prescriptions and thus support doctors, patients, and external partners throughout Switzerland
- You strengthen our customers' trust through your empathetic, professional communication and your ability to keep an overview even in demanding situations
What you bring with you
- Completed apprenticeship as a Pharma Assistant and professional experience
- Enjoyment of telephone consulting, combined with high service orientation and clear communication skills
- A reliable, structured way of working as well as the ability to remain friendly and focused even under time pressure
- German native language, French or Italian skills are an advantage
5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (80% of salary) and 10 days paternity leave (100% of salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
42h week including paid breaks
