Sales Customer Advisor

As part of a replacement in the field of Marketing, Sales and Communication, we are offering a position of

Customer Advisor (Sales) 100%

Your mission

You will be the primary contact person for requests related to pricing, travel tickets, mobility within the canton of Geneva and distribution channels (physical and digital), within the sales points and remote channels of the Sales Operations service. You will also actively sell the company’s products and services, both in agency and online. Finally, you will represent the service and the company as an ambassador, both internally and externally.

Your main responsibilities

• Welcome, inform, advise and assist customers with courtesy and kindness, analyse needs with empathy, provide an appropriate response and ensure follow-up of the case,
• conduct sales interviews, in person or remotely via digital channels, with conviction and friendliness while ensuring revenue growth targets,
• handle or initiate customer service or after-sales requests in agencies and ensure customer satisfaction,
• handle all observations fairly and objectively respecting confidentiality standards, respond in accordance with established procedures and do everything possible to maintain/regain customer trust,
• pay particular attention to the management of entrusted cash and accounting statements, manage and control the cash register as well as the stock necessary for your activity in compliance with established procedures, guarantee the accuracy of the cash fund entrusted from the opening to the closing of the workstation.

Your profile

• Federal VET Diploma as a Customer Service Agent or an equivalent qualification, supplemented by additional training in customer relations, conflict management, sales via physical and digital channels, call centre,
• 2 to 3 years of experience in a similar position or in a customer-related activity,
• excellent command of the French language both written (writing and spelling) and spoken, B2 level in English, knowledge of a third language is desirable,
• strong interest in mobility, customer relations and service orientation, empathy, great listening skills, ease of communication and high adaptability,
• very good geographical knowledge of the canton of Geneva and the region,
• very good knowledge of the offer and travel tickets available for sale,
• computer literacy,
• basic knowledge of accounting and invoicing,
• ability to work both in a team and independently, proactivity.

Are you interested?

If you are interested in this great professional opportunity and meet the defined requirements, you are invited to send us your complete application file. We only accept complete applications received via our recruitment platform.

Start date: as soon as possible

Application deadline: 06.10.2026