Sanitas Krankenversicherung
Winterthur / hybrid
Team Leader Customer Advisory (m/f/d), 80-100%, Winterthur / hybrid
- 24 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Winterthur / hybrid
About the job
With passion and team spirit, we at Sanitas drive innovations that actively and sustainably shape the future of health insurance. So that we can provide our customers today and tomorrow with exactly the support they need in matters of health.In this role, you take responsibility for leading, developing and motivating your team. You ensure that your team professionally and competently supports our customers in daily contact. You actively support your employees, answer complex enquiries together in an understandable way and ensure that an excellent customer experience at Sanitas is guaranteed.
Team Leader Customer Advisory (m/f/d), 80-100%, Winterthur / hybrid
What you achieve:
- Ensuring qualitative and quantitative target achievement based on relevant key figures
- Development and implementation of optimisation proposals as well as initiation of corresponding measures
- Leadership and further development of a team of 12 to 16 employees
- Contact person for complex enquiries from insured persons, service providers and authorities as well as active participation in projects
- Training and coaching of new and existing employees in specialist knowledge and the contents of the Insurance Education Association (VBV)
Why you succeed:
- Commercial basic training or comparable qualification, with completed further training in the social and/or health insurance sector
- Professional certificate in insurance is mandatory, preferably further training at HF or FH level
- Extensive expertise in customer support in the insurance environment as well as experience in team leadership
- Fluent German and English skills, spoken and written; knowledge of French or Italian is an advantage
- Strong advisory competence, excellent service mindset, high flexibility and a strong digital mindset
What you can count on:
With around 900,000 customers, Sanitas is one of the largest health insurers in Switzerland. In our modern and flexible working environment, you will further develop your skills.
- Flexible annual working time model with at least 5 weeks of holiday
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Supportive training programme and diverse career opportunities: sanitas.com/kundenberatung
Simply apply
At Sanitas, we all use first names. We would therefore like to maintain this first-name culture in your further application process.
When applying, you only upload your CV and certificates. Instead of a cover letter, we look forward to your answers to our questions in the online application tool. Start date is by arrangement.
We would like to fill this position without the support of external personnel service providers.
