Service Manager 80-100%

About the job

SPIE Schweiz AG is a Swiss full-service provider for ICT, multi-technology, e-mobility and facility services. With the divisions SPIE ICS (Information Communication Services), SPIE MTS (Multi-Technical Services) and SPIE IFS (Integral Facility Services), services are offered at 8 locations throughout Switzerland in the sectors of Smart City, energy, efficient buildings and industry.

As a Service Manager, you are responsible for ensuring a stable, efficient and customer-oriented service operation. You manage and monitor the agreed service levels based on defined SLA and KPI targets and ensure their compliance. In doing so, you coordinate the relevant ITIL processes such as incident, problem, change and release management and work closely with customers, internal departments and external partners.

• Your tasks include analysing and continuously optimising service and operational processes, identifying improvement potentials and implementing appropriate measures to increase service quality, customer satisfaction and operational efficiency. You create meaningful service reports, conduct regular service reviews and ensure transparency regarding service performance, risks and necessary actions.

• Furthermore, you take on the professional management of suppliers and partners, coordinate escalations and ensure the sustainable resolution of disruptions and service issues. You support the planning and monitoring of service budgets and resources and actively contribute to the further development of the service portfolio.

• With your strong service orientation, analytical thinking skills and communication strength, you significantly contribute to ensuring high service quality and a sustainable, trusting collaboration with customers, partners and internal stakeholders.

Your profile:

• Several years of experience in ICT service management
• Sound knowledge of ITIL and ITSM processes
• Experience in incident, problem, change and release management
• Routine in managing SLA, KPI and service quality
• Experience with ITSM tools and service reporting
• Analytical, structured and solution-oriented working style
• Strong customer, service and stakeholder orientation
• Experience in supplier, budget and resource management
• Very good German skills as well as good English skills in spoken and written form
• Work location: Bern

Are you interested in the position? Then please send your complete application documents (CV, diplomas, work certificates) by clicking on "apply for this position".

For further information, please contact Corinne Hayoz by e-mail: or by phone +41 58 301 18 23.

The masculine form applies to the feminine and other genders.

We do not cooperate with recruitment agencies for this vacancy.