Customer Care Specialist

CSL Behring is a leader in the field of plasma protein biotherapeutics, as well as in the production of recombinant factors in hemophilia. The company is committed to the treatment of rare and serious diseases and to improving the quality of life for patients worldwide. The production site with over 1,800 employees and the headquarters of the business unit for Switzerland are located in Bern.

To support our team in Bern, we are looking for a

Customer Care Specialist 100% (m/f)

In this responsible and central role, you will act, among other things, as a competent contact person for all our customers (hospitals, doctors, pharmacies) and for CSL Behring products in the areas of immunology, hemophilia, intensive care medicine, and pneumology. Together with the customer service team, you will act professionally, responsibly, and promptly. As an important hub function, you will regularly be in contact with various internal departments (including Quality, Safety, Medical, Marketing, Sales, Logistics).

Your core tasks include:

• Receiving customer orders in writing and by phone,

• Order entry in SAP, invoicing of customer orders,

• Advising and supporting our customers on various matters and inquiries,

• Monitoring product availability and delivery planning as well as coordination with demand management,

• Maintaining master data in SAP, monitoring the maintenance of master data in SAP, monitoring authorization rights,

• Receiving and processing complaints and returns management,

• Maintaining/analyzing the CRM system (customer relationship management),

• Creating various types of reports,

• Close cooperation with all relevant corporate functions to ensure compliance with processes and compliance guidelines.

Your profile:

• You have successfully completed a pharmaceutical (Pharma assistant; druggist) or commercial training with good knowledge of the healthcare sector and at least 2 years of professional experience in customer service,

• Your core competencies include good communication skills (written / oral) as well as a solution-oriented, very precise, and conscientious working style,

• Your native language is German and you have good French skills. English skills are an advantage,

• You are proficient in using MS Office programs (Excel, Word, Outlook) and have solid experience with SAP,

The position is currently limited to 18 months. However, there is potentially the possibility of permanent employment before the end of the 18 months.

Do you feel addressed? Then we look forward to receiving your online application at www.cslbehring.ch (Jobs & Career; Sales and Marketing; Switzerland)

What we offer

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About CSL Behring

CSL Behring is a globally leading company that develops and markets high-quality therapeutics for people with rare and serious diseases. With our medicines for the therapeutic areas of immunology, hematology, cardiovascular and metabolism, respiratory diseases, and transplantation medicine, we keep our promise to improve the quality of life for patients in more than 100 countries. Learn more about CSL Behring .

CSL should be as diverse as the world we live in

As a global company with employees in over 35 countries, CSL stands for diversity, fairness, and inclusion. Learn more about diversity, fairness & inclusion at CSL.

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