Process Manager Billing (80-100%), Zurich

10 April 2026
80 – 100%
Zürich Altstetten

Job summary

Join ISS in Zurich as a Process Manager for Billing (80-100%). Be part of a supportive team focused on quality and service.

Tasks

Manage timely and accurate billing for subscription services.
Oversee changes in contracts, properties, and services.
Conduct reporting and analysis for performance metrics.

Skills

Bachelor's in Facility Management or Business; 2-3 years experience preferred.
Strong analytical, structured, and solution-oriented mindset.
Excellent communication and team collaboration skills.

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About the job

Process Manager Billing (80-100%), Zurich

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,000 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.

Good billing is no accident. It is the result of clear processes, clean data, and people who take responsibility. In this role, you ensure that our subscription services are billed correctly and understandably and continuously develop the processes behind them.

Your main tasks:

- Process responsibility: Control and ensure timely, correct billing of recurring subscription services
- Mutation management: Processing of contract, object, and service changes
- Billing & reporting: Service billing, internal posting, and creation of quality and key figure reports
- Calculation & analysis: Calculation of new services as well as participation in cost, revenue, budget, and forecast analyses
- Quality & processes: Ensuring, documenting, and further developing billing and quality processes
- Stakeholders & systems: Central contact person for stakeholders and technical responsibility for CRM/CAFM applications
- Knowledge management: Training, knowledge transfer, and maintenance of instructions and documents
- Year-end & audits: Participation in year-end processes and periodic quality checks

Your profile:

- Education: Bachelor FH in Facility Management, Business Administration, or a comparable field; further training in accounting or finance is an advantage
- Professional experience: 2–3 years of experience in a comparable role, ideally in billing, contract management, controlling, or facility management
- Language skills: Fluent German in spoken and written form; knowledge of another national language or English is an advantage
- IT & system knowledge: Very good Excel skills; experience with ERP, CRM, or CAFM systems is desirable
- Professional strengths: Strong numerical understanding as well as good process and quality thinking
- Working style: Structured, analytical, independent, and solution-oriented
- Personality: Team player, strong communication skills, responsible, and resilient

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equal work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who take responsibility must also offer perspectives – and without us, many things would not work.