HUUS Gstaad ****S
Gstaad
2 days ago
Deputy Reception Manager
- 06 February 2026
- 100%
- Permanent position
- Gstaad
Job summary
Join our team as the Deputy Front Office Manager at our hotel! Enjoy a dynamic work environment with great growth opportunities.
Tasks
- Assist in leading the Front Office and cover for the reception manager.
- Ensure seamless operations at the reception during check-in and check-out.
- Manage guest relations actively, handling complaints effectively.
Skills
- Completed training in hospitality or a similar qualification.
- Fluent in German and English, with additional languages preferred.
- Strong organizational skills and a service-oriented attitude.
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About the job
Your tasks- Deputy management of the front office and representation of the reception manager during their absence
- Responsibility for smooth operational processes at the reception (check-in, check-out, cash management, daily closings)
- Professional care of our guests before, during, and after their stay
- Active complaint and claim management with a solution-oriented approach
- Leadership, motivation, training, and development of reception staff
- Co-responsibility for duty and vacation planning as well as monitoring working hours
- Ensuring compliance with quality, service, and safety standards
- Active collaboration with other departments
- Control and optimization of workflows and processes at the front office
- Support with administrative tasks (statistics, reports, correspondence)
- Upselling of hotel offers as well as active guest retention
Your profile
- Completed training in hospitality or comparable qualification
- Several years of professional experience at the reception, ideally with initial leadership experience
- Very good German and English skills, additional languages are an advantage
- Friendly, confident appearance and strong service orientation
- Organizational talent, resilience, and sense of responsibility
- Good IT skills (hotel software is an advantage)
