Experienced Customer Service Advisor Ford (m/f/d) 100%

About the job

As a medium-sized bodywork and garage company with Ford brand representation and a service centre for Dodge and RAM in Oberentfelden, we offer our customers all services related to the vehicle. This also includes needs-based vehicle modifications. As a long-established, future-oriented family business, we are known for our quality and customer proximity. We are looking for a highly motivated and experienced customer service advisor to strengthen our customer service team, starting immediately or by arrangement.

Your tasks:

• Planning of daily business including capacity and resource planning
• Professional advice and support for customers regarding service and repair services for the Ford brand and other brands
• Preparation of cost estimates, workshop orders and customer invoices
• Active participation in the development of customer-oriented service offers and services
• Maintaining/increasing customer loyalty and ensuring high customer satisfaction through friendly and professional communication
• Assistance with warranty processing and monitoring
• Monitoring of work and quality controls
• Competent handling of customer complaints
• Support of sales

Your profile:

• Completed vocational training as an automotive mechatronics technician EFZ
• Further training as a customer service advisor with a federal certificate or diploma
• At least 5 years of professional experience as a customer service advisor
• Experience with the Ford brand is an advantage
• High sense of responsibility and reliability
• Customer-oriented work attitude, high commitment and good manners
• Team spirit, resilience, flexibility and forward-looking, networked thinking
• Very good German skills in spoken and written form and business fluent, additional foreign languages are an advantage
• Very good MS Office and IT skills
• Driving licence category B

What we offer:

We offer an attractive and modern workplace in a dynamic environment. 5 weeks of holiday per year, employee conditions for new vehicles, spare parts and work as well as free parking. An interesting and very varied area of responsibility with independence and responsibility awaits you.

Does this role appeal to you?

Then please send us your complete application documents with a photo via email.