Stäfa
International Customer Service Specialist (m/f/d)
- 18 July 2026
- 100%
- Permanent position
- Stäfa
Job summary
Join Advanced Bionics in Staefa, Switzerland as an International Customer Service Specialist. Embrace a hybrid work environment with great benefits!
Tasks
- Oversee customer service and order management for Switzerland (B2B).
- Handle orders, offers, and warranty cases using SAP for distributors.
- Support local teams with Order-to-Cash processes in various ERPs.
Skills
- Minimum 3 years in customer service, sales support, or order management.
- Strong understanding of commercial contexts and business metrics.
- Excellent German and good English skills required.
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About the job
Staefa, Switzerland
International Customer Service Specialist (m/f/d)
163523
Advanced Bionics | Stäfa, Switzerland | Hybrid
At Advanced Bionics, we work every day to enable people to enjoy a better quality of life with innovative hearing solutions. To strengthen our Commercial Operations team, we are looking for a customer-oriented and organised individual who takes responsibility in an international environment and makes a significant contribution to our customer and sales processes.
Your tasks
Responsibility for customer service as well as order and warranty processing for Switzerland (B2B)
- Processing orders, quotations and warranty cases for internal and external distributors as well as group companies in SAP
- Maintenance and updating of customer, warranty and CRM-relevant information for Europe and MENA
- Support of local customer support teams in order-to-cash processes in SAP and other ERP systems
- Participation in the optimisation and further development of processes, including documentation, testing procedures and process adjustments
Your profile
- At least 3 years of professional experience in customer service, sales support, order management or a similar function
- Understanding of commercial contexts and business management key figures
Experience with ERP systems, ideally SAP
Commercial training or studies in business administration, business administration or comparable
- Structured and careful working method as well as high service orientation
- Ability to set priorities and handle several topics in parallel
- Very good German skills (native speaker or comparable) as well as good English skills in spoken and written form
Our offer
You will find a new challenge with exciting tasks and much more: an open corporate culture, flat hierarchies, promotion of training and further education, the opportunity to take on personal responsibility, an attractive selection of culinary, sports and cultural offers, contemporary employment conditions and flexible working time models in many functions.
- A versatile position with a broad area of responsibility and real visibility in the company
- The opportunity to make a direct contribution to the company’s success in an international medical technology company #LI-NB1
