IT Technician

About the job

You can find all of our job offers by clicking here: https://www.teoxane.com/ .

A major independent player in aesthetic medicine and dermocosmetics, the Teoxane Laboratories are dedicated to men and women who wish to feel their best throughout time, pushing the boundaries of aesthetic medicine and challenging the market. Thus, we invent safe, proven solutions inspired by the thousands of patients clinicians meet each week. Our mastery of hyaluronic acid allows us to offer the highest performance fillers and dermocosmetics in more than 90 countries worldwide and to be the 3rd largest global player in hyaluronic acid-based fillers.

As part of our strong growth, we are recruiting a:

IT Technician

Main activities:

User support (level 1 and 2)

• Receive, qualify and handle requests and incidents via the ticketing tool (Zoho), by phone, email or on site.
• Diagnose and resolve hardware, software and network issues (workstations, printers, telephony, Wi-Fi, VPN).
• Escalate to level 3 or external providers when necessary, and ensure follow-up until resolution. Assist users in mastering tools (Microsoft 365, Teams, business tools).

Asset and access management

• Prepare, deploy and maintain workstations, smartphones and peripherals.
• Manage arrivals and departures (onboarding / offboarding): create and delete accounts, assign and recover equipment, in coordination with HR.
• Administer accounts and access rights (Active Directory / Entra ID, MDM).
• Keep the asset and license inventory up to date, maintain the Microsoft tenant up to date. Intune deployment across the entire estate. 3CX administration. Antivirus administration.

Documentation, quality and security

• Document interventions, procedures and the knowledge base.
• Comply with quality management system procedures (traceability, change management, data integrity).
• Apply cybersecurity rules and raise user awareness of best practices.
• Participate in IT projects (migrations, asset renewal, deployment of new tools).

Your profile:

• Federal Certificate of Capacity (CFC) in IT (operations and infrastructure or support), Bachelor in IT or equivalent training.
• Minimum 3 years of experience in IT support, ideally in an international environment.
• Experience in a regulated sector (medical devices, pharma) is an asset.
• Dynamic, autonomous, organised and enjoys collaborative work.
• Fluent French and minimum B2 level English.