Specialist Operations Centre 60% - 100% (m/f/d) - Bern

About the job

Are you flexible, an organised person, and do you not lose your composure easily? Do you also distinguish yourself by your charming manner with people and enjoy working at night? If so, then be sure to read on:

Specialist Operations Centre 60% - 100% (m/f/d) - Bern

What you can achieve:

• You are the first point of contact for our employees and forward their concerns to the responsible department
• You are the primary contact for our customers by phone and in writing for all matters. You efficiently dispatch enquiries to the responsible department and thus contribute to customer satisfaction
• You also process customer reports on third-party systems of our customers
• You dispatch incoming alarm notifications to the responsible department and instruct them according to instructions
• In a well-coordinated team, you find solutions even in hectic situations
• You manage various video and pager monitoring systems
• You maintain close contact with different emergency services
• You take over the remote monitoring of our employees in external areas
• You maintain our customer database with up-to-date data
• Opportunity for increasing responsibility in the administrative area

What you bring:

• You enjoy telephone customer contact
• Your mother tongue is German and you have good knowledge of French; knowledge of English and Italian is an advantage
• You are IT-savvy and quickly familiarise yourself with the processes of new software
• You have a strong sense of responsibility and communicate purposefully
• You maintain good manners and are service-oriented.
• You work goal-oriented even in hectic situations and keep an overview

What we offer:

• Central workplace in Bern
• A varied and dynamic range of tasks
• A collegial team
• Paid internal training and further education
• A secure permanent position with diverse development opportunities
• Irregular working hours as an opportunity for flexible leisure time
• Discounts in the fitness area and other benefits

Have we found you?

• Cover letter
• Current CV including photo
• Work references and certificates/diplomas

Apply now in just 2 minutes via WhatsApp!

https://conv.pastahr.com/de/r/SEBE0010?remote_job_id=2128