Reservation & Customer Service Agent 50% (m/f/d)
Key information
- Publication date:27 January 2026
- Workload:50%
- Contract type:Permanent position
- Place of work:Engelberg
Job summary
Join TITLIS, where innovation and hospitality unite. Experience a dynamic work environment with diverse opportunities.
Tasks
- Handle bookings for hotels, restaurants, and mountain railways.
- Process reservations using various systems efficiently.
- Provide exceptional customer service and support guests.
Skills
- Completed vocational training in hospitality or tourism preferred.
- Fluent in German and English; other languages are a plus.
- Strong customer focus and teamwork skills.
Is this helpful?
Titlis is a place where pioneering spirit, determination, and genuine hospitality come together. With around 450 employees from over 45 nations, we create unique mountain and glacier experiences. As #TheTeamToBe we embody the passion to go off the beaten path and boldly shape the future. In the Booking & Customer Care department, you are a central contact person for our guests before their arrival and thus an important business card of our company. You accompany our guests through the booking process, build trust, and lay the foundation for a perfectly harmonious TITLIS experience.
Share your passion for our unique attractions and services with us and become part of our team.
We are looking for a:
Reservation & Customer Service Agent 50% (m/f/d)
Your tasks
- Receiving and processing individual and group reservations for two hotels and the TITLIS Resort as well as group reservations for the restaurants and cable cars
- Processing reservations via various reservation systems
- Invoicing and collection of advance payments
- Handling telephone and written inquiries/concerns
- Individual and competent advice to our guests, including offer preparation
- Managing the reception of the Operation Center (office building) of TITLIS Cable Cars
Your profile
- Completed vocational training, preferably in the service or tourism sector
- Native German speaker and business fluent English skills, any additional language is an advantage
- Proficient use of common MS Office programs, Protel knowledge is an advantage
- High customer and service orientation, teamwork and initiative, resilience and flexibility in dynamic work phases
- Willingness to work on weekends and public holidays (no evening shifts)
What you will benefit from
- An exciting and diverse working environment
- A collegial and lively team with a first-name culture
- Attractive employee discounts on and off the slopes such as free ski pass, TUZ pass (Central Switzerland transport companies), discounts on employee meals, half-fare card and much more
- Support for training and further education
TITLIS Cable Cars
Annina Hahn
Annina Hahn
Head of Booking & Customer Care
Gerschnistrasse 14
6391 Engelberg
Switzerland
+41 41 639 66 00
www.titlis.ch
Are you ready to shape the future together with us?
Then feel free to apply even if you do not fully meet the requirements. We can discuss your potential for this position in a joint conversation.
We look forward to hearing from you.
Then feel free to apply even if you do not fully meet the requirements. We can discuss your potential for this position in a joint conversation.
We look forward to hearing from you.
