Customer Service Team Leader (m|f|d) 100% – Zofingen

About the job

Customer Service Team Leader (m|f|d) 100% – Zofingen

Introduction

DELTA Zofingen AG is a leading provider of customised, efficient system solutions around hygiene, cleanliness and safety. The demanding clientele of the Swiss market leader benefits from comprehensive service expertise as well as high-quality products. Professional personal advice, reliable customer service with short delivery times and the highest Swiss quality standards are part of the lived corporate philosophy of around 80 employees.

We are looking for an open-minded and customer-oriented personality with a flair for digitalisation and an affinity for AI as Customer Service Team Leader (m|f|d), who reports directly to the Head of Customer Service.

Role

As Customer Service Team Leader, you are the heart of the committed customer advisor team. In this responsible position, you take on the leadership and development of the team and thus actively contribute to the company’s success. Your tasks include the management, administration and coaching of your future team. You are responsible for the entire processing of customer orders, monitor prices and delivery dates, and also look after our major customers. In addition, you support the Key Account Managers and the sales management. Another focus lies in maintaining the customer history as well as in the efficient handling of complaints. Furthermore, you are responsible for introducing or optimising digital solutions that lead to increased efficiency.

Requirements

To successfully meet these expectations, we envisage your profile as follows:

• Outgoing personality with customer DNA in your blood, as well as assertiveness and a sales flair
• High independence and initiative as well as initial leadership experience
• Good analytical skills with a natural understanding of numbers
• SME affinity with a desire to help shape the organisational development
• Commercial training with further education or a degree from a higher technical college
• Several years of sales experience and sound knowledge of project management are advantageous
• Strong affinity for AI, digitalisation and automation of processes
• Very good German and good French language skills in spoken and written form are advantageous

Offer

DELTA Zofingen AG offers you a modern and dynamic working environment and you enjoy 5 weeks of holiday. You benefit from thorough induction and have numerous opportunities for professional development, among others thanks to the company’s internal academy. A helpful, motivated team supports you energetically in your tasks. Furthermore, you can expect an open and down-to-earth atmosphere that makes working at DELTA Zofingen a real pleasure. You will carry out your tasks with modern work tools and enjoy the advantage of attractive social benefits with your own pension fund. Last but not least, an interesting salary model rounds off the offer.

Information

Do you feel addressed? Then we look forward to receiving your online application. It helps the process if your application documents are complete and ideally compiled in one PDF. However, please upload a maximum of four individual documents (CV, cover letter, references, diplomas/certificates).