ICT Technical Sales & Support Engineer (80–100%)

About the job

The company AUTO METER AG has been a specialist in the field of vehicle electrics and electronics for over 60 years. It offers its services at a total of 6 locations. In our specialised workshops, we are the professionals for diagnostics of electrical and electronic vehicle systems as well as for the installation of electrical and electronic accessories and equipment. In addition, we have specialised workshops for the repair of instrument clusters and electronic components.

You will take responsibility within the team for the service desk of our software and hardware solutions. This includes receiving, analysing and processing customer enquiries and fault reports as well as reviewing change requests or forwarding more complex issues to the development team.

You advise our customers on legal and organisational matters and support them – if necessary also on site – in selecting suitable modules and product packages.

Additionally, you support the maintenance and servicing of our PC workstations, peripheral devices and business applications as well as the network infrastructure and contribute to smooth IT operations.

Your tasks:

• Responsibility for the service desk of our software and hardware solutions
• Receiving, analysing, qualifying and processing customer enquiries and fault reports or tickets (1st & 2nd level)
• Review and approval of change requests
• Advising our customers on legal and organisational issues
• Maintenance and servicing of our PC workstations, peripheral devices and business applications as well as active participation in improving support processes and quality assurance
• Administration & Configuration: Setting up and managing network components such as routers, switches, firewalls and WLAN access points
• Lifecycle Management: Planning hardware renewals, applying firmware updates and scaling the network during company growth.

Your profile:

• Completed training in the IT field (e.g. IT specialist EFZ, ICT specialist) or equivalent professional experience
• Experience in service desk or IT support (1st/2nd level)
• Good knowledge of MS client environments and M365 applications and network technology (TCP/IP, DNS, DHCP)
• Confident handling of ticketing and ITSM systems
• Advantageous: basics in ITIL, Active Directory/M365 administration, hardware troubleshooting
• Problem-solving skills and resilience
• Analytical, structured and independent working style
• Enjoyment in dealing with customers - by phone, online and on site
• Very good German, good French and English (additional languages are an advantage)
• Willingness for occasional on-site assignments at customers, driving licence category B is an advantage

We offer:

• Varied, challenging and versatile activity
• Attractive and market-appropriate employment conditions
• Motivated, collegial and supportive team
• Modern equipped workplace in a pleasant environment
• Flexible possibility for home office
• Flexible working hours for a balanced work-life balance

Have we aroused your interest? Our contact person, Mr Piero Cotichini, will be happy to provide you with further information (Tel. 041 349 40 50).

Please send your complete documents (including photo) to: Mr Piero Cotichini AUTO METER AG Personnel Office Grabenhofstrasse 3 6010 Kriens