ICT Supporter

About the job

Do you want to be part of a committed team?

And get to know and support our customers in Switzerland as an all-rounder?

Then apply now!

Your daily routine

To ensure the operation of our ICT infrastructure in the daily business of our customers, you will take on the following tasks at our campus in Rothenburg:

Independent handling of support calls from receipt to completion:

• Receiving, analysing and developing solutions.
• Analysing and resolving alerts from platform monitoring.
• Clarifying the problem, including obtaining relevant information.
• Involving and coordinating internal experts.

Collaboration in:

• Continuous optimisation of our support process.
• Maintenance of our support knowledge database.
• Creation and maintenance of our internal documentation.
• Monitoring our cloud services and customer infrastructures.
• Supporting the system engineering team with installations, maintenance work and system migrations.

Your background

To start or advance successfully with us, you bring the following:

• Completed vocational training as an IT specialist in platform development or ICT specialist, school leavers are welcome
• You are a team player, independent, solution-oriented, friendly and able to think holistically
• You have a high quality awareness and like to get your tasks right the first time
• You have excellent German skills and live in Switzerland

Our benefits

And of course we offer you:

• Flexible working hours, annual working time and sabbaticals.
• A top modern workplace.
• Valuable training opportunities and equivalent models for professional and leadership careers.

We

We want to change the working world with our Extended Enterprise Software through seamless digital collaboration between employees, business partners and systems. As a Swiss company, we rely on long-term partnerships with customers and around 200 employees.