Team Leader Services (m/f/d)

About the job

Team Leader Services (m/f/d)

What can you expect?

You will take on the professional and personnel leadership of our service team and ensure that the diverse tasks and processes are performed reliably, efficiently, and customer-oriented. In doing so, you not only keep an eye on day-to-day business but also identify potential for improvements and actively develop the department further. You work closely with the bank management, support them in key issues, and make a significant contribution to the successful development of our bank with your team.

Your main tasks include:

• Overall responsibility for the Services Department
• Leadership, coaching, and development of employees
• Ensuring smooth and efficient day-to-day operations
• Initiating and accompanying changes and developments within the department
• Close cooperation with bank management as well as internal and external stakeholders

• Customer Service with administrative services for our customers
• Back Office with master data management, payment transactions, and accounting
• Controlling and Risk Control: Establishing effective MIS reporting
• Security including implementation and compliance with relevant regulations
• IT in close cooperation with Raiffeisen Switzerland
• Infrastructure including coordination of our external partner as well as preparation of major maintenance and investment projects for bank management

What do you bring?

• Several years of experience in personnel leadership and development of employees
• Solid experience in back-office, operations, or service environment, ideally in banking
• Advanced business or banking-related training
• Entrepreneurial thinking and the ability to implement changes pragmatically and sustainably
• High personal responsibility, decisiveness, and the ability to set priorities and maintain an overview in a broad area of responsibility

We provide space for initiative and co-creation

We invite our employees to actively shape their work and take responsibility. This creates varied tasks that add real value – for everyone who wants to make a difference.

We enable the purchase of additional holiday weeks

Our employees can purchase up to two additional holiday weeks per year in addition to the regular holiday entitlement.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal training offer as well as cost-sharing for external further education.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages on bank products, various discounts with third parties, and above-average pension provision.

We offer flexible working models

The work-life balance of our employees is important to us. Therefore, we create the conditions for flexible working hours – with options for mobile working, home office, and part-time positions.

We offer collective profit sharing instead of individual bonuses

We focus on collective performance. Therefore, we have collective profit sharing instead of individual bonus payments. This promotes a healthy corporate culture where overarching goals are pursued together.

Are you ready to take responsibility, develop people, and make a difference together with your team? Then we look forward to your application.

Do you have questions?

For content-related questions about the position:

Stefan Ott
Head of Credit Office Services
+41 (44) 782 10 41

For questions about the application process:

Sarah Giezendanner
HR Manager
+41 (44) 782 10 45

We look forward to your online application

About us