Customer Service Officer 80-100%
SUISA, Genossenschaft der Urheber und Verleger von Musik
Zürich
Key information
- Publication date:24 May 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
SUISA supports music creators and publishers since 1923. Join a dynamic team in a nurturing work environment.
Tasks
- Handle customer inquiries in German and French via phone and email.
- Provide information on music licensing options to clients.
- Manage complaints and maintain customer data accurately.
Skills
- Completed commercial training with 3-5 years of experience.
- Fluency in German and strong French skills (B2 minimum).
- Team-oriented, adaptable, and calm under pressure.
Is this helpful?
SUISA makes music possible
SUISA is the cooperative of authors and publishers of music. Over 41,000 composers, lyricists, and music publishers are organized in the company founded in 1923. SUISA enables music to be used publicly and ensures that music creators are fairly paid for this use. With sister companies worldwide, it represents the rights of a total of two million authors and publishers. SUISA employs over 200 staff at locations in Zurich, Lausanne, and Lugano.For the customer service of the joint tariff 3a (background music), which handles the collection of fees according to GT 3a for over 100,000 customers, we are looking for a dynamic and reliable personality immediately or by arrangement.
These activities will inspire you
- Handling telephone and written customer inquiries in German and French
- Answering customer inquiries regarding the various possibilities of music licensing
- Acquisition talks for new customer acquisition
- Maintenance and updating of master data
- Complaint management
- Conducting research work
This is what sets you apart
- Successfully completed commercial training with at least 3-5 years of professional experience
- Further training in customer service, inbound, outbound is an advantage
- Several years of experience in customer service (inbound and outbound) are essential
- Very good German skills as well as secure French skills (at least level B2)
- Committed, precise, and conscientious working style
- Independent, team-oriented, and resilient personality who remains calm even in hectic times in an open-plan office.
- Agile personality open to change
What you can look forward to
In this role, you have the opportunity to develop into an expert depending on your professional experience, qualifications, and interests. We offer you the opportunity to contribute specifically where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you will feel comfortable from the start.Become part of a company where your personality and strengths are the focus – an environment shaped by long-term employees, a stable working environment, and the latest technologies.
More information about our working conditions can be found here:
https://job.suisa.ch/bieten.html Do you feel addressed? Then we look forward to receiving your application documents with a photo via our application portal.
Please note that we cannot consider applications via e-mail. In addition, we fill this position without external personnel service providers. Thank you very much for your understanding.
