Front Office Agent - Temporary Help (m/f/d)

About the job

Company Description

The Zurich City West hotel complex combines three hotel brands from AccorHotels – Novotel, ibis, ibis budget – and offers 459 rooms accommodating around 1,000 guests.

The 4-star business hotel Novotel Zurich City West has 144 rooms, including 5 suites. In our restaurant "The Flave" we serve à la carte dishes and menus that combine local influences with Mediterranean elegance. Our offer is complemented by a bar, 5 seminar and banquet rooms, two escape rooms, as well as an indoor pool with a fitness room.

To strengthen our Front Office team, we are immediately looking for a committed and service-oriented personality as a temporary hourly paid assistant (m/f/d).

Would you like to become part of our hotel complex and experience the diversity of three different hotel brands? Then we look forward to getting to know you!

Job Description

• Check-in and check-out as well as warm hospitality for our international guests
• Preparation and handling of group arrivals and departures
• General concierge duties and answering incoming phone calls
• Receiving and solution-oriented handling of guest requests
• Room allocation, departure control, cash management, invoicing and other exciting tasks

Qualifications

• Completed training in hospitality or an equivalent qualification is an advantage
• Professional experience at the reception
• Very good German and English skills
• High flexibility and commitment
• Strong team spirit
• Enjoyment in dealing with guests and high service orientation

Additional Information

What we offer:

• Challenging and varied work in a young, dynamic team
• Entry into one of the largest hotel chains in the world
• Attractive bonus system
• Personal and professional development opportunities
• Training and further education through internal courses
• Work clothing including cleaning
• Travel discounts within the group
• Free employee parking spaces
• Health promotion: in-house fitness offer

We are an inclusive company and our goal is to attract, recruit and promote diverse talents.