Administrative Officer Social Counselling (70 - 75 %)

About the job

Aarau, as the cantonal capital - centrally located between Zurich, Basel and Bern - is an important economic, cultural and educational centre with a supraregional influence. As a forward-looking and modern employer, the City of Aarau relies on motivated employees.

The Social Counselling and Benefits Section of the Social Services Department is looking for a committed employee in the field of personal and material assistance from 1 August 2026 or by arrangement as

Your main tasks

You support the social workers administratively and independently take on tasks in case management, especially in the area of social insurance law

You are the contact person for people seeking help (social assistance and refugee counselling) at the counter, record concerns and triage them if necessary

Independent and template-based correspondence

Representation of the municipal branch office SVA

You actively participate in team meetings and exchange forums of social counselling

You support the team with administrative and organisational tasks and processes

What you bring

You have a commercial basic education, preferably with experience in the field of economic assistance and/or in social insurance. If you lack experience, you are highly motivated to familiarise yourself with this topic and acquire the subject matter.

You approach people in difficult life situations with respect, patience and empathy. Your communication skills help you to build trust and positive encounters.

You work independently, reliably and remain calm even in hectic moments.

Humour, motivation and team spirit characterise you.

You are open to the ongoing digitalisation process of Social Services and handle IT programmes confidently. Knowledge of the case management system KLIBnet is an advantage.

Your networked thinking and service-oriented attitude complete your profile.

What awaits you

Fair working conditions, equal opportunities and a pleasant working atmosphere.

A committed, young and humorous team

Team members who support each other and always have an open ear for you and your concerns.

An exciting, varied and independent activity

Opportunities for further training

Your new workplace is two minutes’ walk from Aarau station.

We look forward to your application. Your questions will be gladly answered by Sandra Bürki, Head of Administration and Accounting Social Counselling, T 062 843 45 93