System Manager

About the job

• Responsibility as the single point of contact for complex systems of the Swiss Army in the field of sensors and electronic warfare
• Ensuring operational readiness throughout the entire lifecycle of the managed system
• Development, implementation and further development of maintenance, service and lifecycle concepts
• Technical and commercial responsibility for service agreements, SLAs, operational support services and system-related orders
• Coordination of internal interfaces such as sales, purchasing, legal services, engineering, quality, logistics and controlling as well as collaboration with customers, partners and suppliers
• Planning, monitoring and reporting of performance, costs, risks, deadlines and deliverables in the system environment
• Support in preparing offers, contract clarifications, technical feasibility checks and effort estimates
• Ensuring professional service management based on ITIL 4, especially in change, incident, problem, service level and service request management
• Identification and implementation of system, service and process improvements to reduce operating and lifecycle costs
• Representation of technical and system-related interests in expert committees, projects and reviews

• Completed technical training, ideally supplemented by further education in business administration, project management or service management
• Several years of experience in system management, maintenance, service management or technical project management. ITIL Foundation V4 certification is an advantage.
• Experience with complex technical systems, ideally in military, industrial or security-relevant environments
• Good understanding of technical, commercial and contractual contexts in lifecycle and service business
• Confident handling of SAP S/4HANA and Microsoft Office
• Fluent German and English skills, both spoken and written; French skills are an advantage
• Excellent communication, organisational and assertiveness skills as well as negotiation skills in dealing with customers, partners and suppliers
• High degree of personal responsibility, analytical thinking and solution-oriented working style
• Knowledge of Swiss Army logistics, military processes or public clients is an advantage

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.

• Completed technical training, ideally supplemented by further education in business administration, project management or service management
• Several years of experience in system management, maintenance, service management or technical project management. ITIL Foundation V4 certification is an advantage.
• Experience with complex technical systems, ideally in military, industrial or security-relevant environments
• Good understanding of technical, commercial and contractual contexts in lifecycle and service business
• Confident handling of SAP S/4HANA and Microsoft Office
• Fluent German and English skills, both spoken and written; French skills are an advantage
• Excellent communication, organisational and assertiveness skills as well as negotiation skills in dealing with customers, partners and suppliers
• High degree of personal responsibility, analytical thinking and solution-oriented working style
• Knowledge of Swiss Army logistics, military processes or public clients is an advantage

• Responsibility as the single point of contact for complex systems of the Swiss Army in the field of sensors and electronic warfare
• Ensuring operational readiness throughout the entire lifecycle of the managed system
• Development, implementation and further development of maintenance, service and lifecycle concepts
• Technical and commercial responsibility for service agreements, SLAs, operational support services and system-related orders
• Coordination of internal interfaces such as sales, purchasing, legal services, engineering, quality, logistics and controlling as well as collaboration with customers, partners and suppliers
• Planning, monitoring and reporting of performance, costs, risks, deadlines and deliverables in the system environment
• Support in preparing offers, contract clarifications, technical feasibility checks and effort estimates
• Ensuring professional service management based on ITIL 4, especially in change, incident, problem, service level and service request management
• Identification and implementation of system, service and process improvements to reduce operating and lifecycle costs
• Representation of technical and system-related interests in expert committees, projects and reviews