Business Analyst FM Business Solutions CH (a), 80-100%
ISS Schweiz
Zürich
Key information
- Publication date:06 October 2025
- Workload:80 – 100%
- Place of work:Zürich
Business Analyst FM Business Solutions CH (a), 80-100%
At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.
We are looking for a tech-savvy, structured personality who ensures the smooth operation and further development of our order management system FMS@ISS in a dynamic and well-coordinated team. In this role, you operate and optimize a system with 200+ customers from various industries and thus support the smooth processing of over 300,000 orders per year by our operational units — you are an important contact person for our internal stakeholders and ensure that processes run reliably and continue to grow.
Your main tasks:
- Customer implementation: You implement new customers and coordinate data transfer as well as process configuration up to productive handover.
- Customer further development: You drive the further development of existing customer solutions, identify optimization potentials, and implement adjustments.
- Function implementation: You implement new functions for existing customers and ensure professional coordination with all parties involved.
- Professional support: You provide professional support to internal stakeholders in the above-mentioned business cases and act as a competent contact person.
- 2nd-Level Support: You take over 2nd level support (approx. 1 day per week) and act as an interface between local 1st level, 3rd level of the ISS Group, and application providers.
- Release & Quality Management: You contribute to the further development of the FMS@ISS blueprint, conduct testing and quality assurance during application releases.
- Documentation & Training: You support the creation of end-user documentation and provide practical training to FMS@ISS end users.
Your profile:
- Education: University degree (BSc) or completion of a higher vocational training (HF) in business informatics, business administration, facility management, or comparable
- Professional experience: 2–3 years of professional experience are mandatory; initial experience in a comparable function is an advantage
- Language skills: Fluent in German and English, both spoken and written; French is an advantage
- IT skills: Confident handling of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage
- Professional competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage
- Methodological competence: Strong analytical skills, structured and goal-oriented working style as well as high diligence and good time management
Ready for us? We are ready for you!
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us — it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives — and without us, many things would not work.
At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.
We are looking for a tech-savvy, structured personality who ensures the smooth operation and further development of our order management system FMS@ISS in a dynamic and well-coordinated team. In this role, you operate and optimize a system with 200+ customers from various industries and thus support the smooth processing of over 300,000 orders per year by our operational units — you are an important contact person for our internal stakeholders and ensure that processes run reliably and continue to grow.
Your main tasks:
- Customer implementation: You implement new customers and coordinate data transfer as well as process configuration up to productive handover.
- Customer further development: You drive the further development of existing customer solutions, identify optimization potentials, and implement adjustments.
- Function implementation: You implement new functions for existing customers and ensure professional coordination with all parties involved.
- Professional support: You provide professional support to internal stakeholders in the above-mentioned business cases and act as a competent contact person.
- 2nd-Level Support: You take over 2nd level support (approx. 1 day per week) and act as an interface between local 1st level, 3rd level of the ISS Group, and application providers.
- Release & Quality Management: You contribute to the further development of the FMS@ISS blueprint, conduct testing and quality assurance during application releases.
- Documentation & Training: You support the creation of end-user documentation and provide practical training to FMS@ISS end users.
Your profile:
- Education: University degree (BSc) or completion of a higher vocational training (HF) in business informatics, business administration, facility management, or comparable
- Professional experience: 2–3 years of professional experience are mandatory; initial experience in a comparable function is an advantage
- Language skills: Fluent in German and English, both spoken and written; French is an advantage
- IT skills: Confident handling of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage
- Professional competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage
- Methodological competence: Strong analytical skills, structured and goal-oriented working style as well as high diligence and good time management
Ready for us? We are ready for you!
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us — it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives — and without us, many things would not work.
About the company
ISS Schweiz
Zürich
Reviews
2.2
- Management style2.3
- Salary and benefits2.3
- Career opportunities2.4
- Working atmosphere2.7
