Back of House Assistant

We are hiring a Back of House Assistant for our pop-up store in Gstaad!

Your mission with us will focus on 2 pillars:

STOCK

As a stock assistant, you keep an accurate record of inventory and stock takes and ensure that the stock rooms of the store are always organized and tidy. You are proactive in organizing stock in the back office as well as on the sales floor, and you propose optimization ideas.

Main Responsibilities

- Be versatile by linking the back-office stock and the sales floor.

- Ensure the daily receipt of products (opening boxes, labeling, security tagging) and perform quality checks on all products upon receipt.

- Store goods in the right place in the stock and rearrange the sales area.

- Ensure that the stock is well organized and optimized according to the store's internal procedures.

- Manage daily transfer requests from store staff and other stores.

- Prepare and participate in inventories.

- Analyze and assist the store manager and the reference stock manager in resolving discrepancies related to rolling inventories.

- Prepare stock for the launch of new collections and collaborate with the Visual Merchandising team.

- (?) Support the store in preparing for sales (re-labeling, reorganizing stock).

- Support the sales team by bringing goods when necessary or tidying fitting rooms during peak times.

- Assist in packing and packaging sold products.

CASH DESK

As a cashier, you will provide excellent service to customers and assist the store team in carrying out daily transactions.

Main Responsibilities

- Manage the point of sale system at designated times (depending on the team).

- Ensure that transactions are completed accurately and within the allotted time.

- Verify all credit card conditions, such as the customer's signature on the back of the card, the signature on the receipt.

- Calculate and record the totals of transactions at the end of the day.

- Execute and batch the closing report.

- Ensure there are enough cash funds before the store opens.

- Count the cash at the beginning of each shift to ensure that the amounts are correct and that there is enough change available.

- Issue sales invoices. Obtain the boutique manager's approval for issuing refunds and credit notes.

- Review quotas by category by checking the purchase history of all transactions before issuing an invoice to the customer.

- Monitor the inventory of supplies for transactions (e.g., sales notes, carbon rolls, bill holders) and make necessary arrangements to restock them in a timely manner.

- Follow procedures in place to prevent theft and fraud in the store and avoid security breaches.

- Maintain a clean and tidy point of sale.

You are motivated by...

- The world of fashion and luxury.

- Tasks that require precision and a high level of organization.

- Working in a highly collaborative and fast-paced environment.

- Opportunities for learning and development.

What you can bring to the team...

- Good communication skills.

- A meticulous nature and attention to detail.

- A strong sense of customer service.

Required Qualifications

- High school diploma at minimum.

- 2 to 3 years of experience in retail.

- Experience in the luxury fashion field is a plus.

- Able to work in an organized and independent manner to support the sales team.

- Disciplined and honest.

- Able to endure retail working hours: working weekends and holidays.

- Excellent written and oral communication skills.

- English is essential.

At CHANEL, we are committed to creating an inclusive culture that fosters personal growth and contributes to collective progress. We believe that the unique character of each individual enhances the diversity, complementarity, and effectiveness of our teams. Therefore, we do not practice any discrimination based on unique attributes, including gender, marital status, pregnancy, age, physical attributes, and disability. We strongly encourage you to apply, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for a salesperson for our Ephemeral Boutique in Gstaad!

Your task with us will focus on 2 pillars:

STOCK

As a stock assistant, you keep an accurate record of inventory and ensure that the stock rooms of the boutique are always organized and tidy. You are proactive in organizing stock in the back office as well as on the sales floor and propose optimization ideas.

Main Tasks

- You are versatile by being a link between the back-office stock and the sales floor.

- Ensure the daily receipt of products (opening boxes, labeling, security tagging) and perform quality checks on all products upon receipt.

- Store goods in the right place in the stock and tidy up the sales areas.

- Ensure that the stock is well organized and optimized according to the internal procedures of the boutique.

- Manage daily transfer requests from boutique staff and other boutiques.

- Prepare and participate in inventories.

- Analyze and support the boutique manager and the responsible stock manager in resolving discrepancies related to ongoing inventories.

- Prepare the stock for the launch of new collections and collaborate with the Visual Merchandising team.

- (?) Support the boutique in preparing for sales (re-labeling, reorganizing stock).

- Support the sales team by bringing goods when needed or tidying fitting rooms during peak times.

- Assist in packing and packaging sold products.

CASH DESK

As a cashier, you provide excellent service to customers and support the boutique team in processing daily transactions.

Main Tasks

- Manage the point of sale system at designated times (depending on the shift).

- Ensure that transactions are completed accurately and in a timely manner.

- Verify all conditions of the credit card, such as the customer's signature on the back of the card and the signature on the payment receipt.

- Calculate and record the totals of transactions at the end of the day.

- Execute and create reports at closing time.

- Ensure that there is enough cash before the boutique opens.

- Count the cash at the beginning of each shift to ensure that the amounts are correct and that there is enough change available.

- Issue sales invoices. Obtain the boutique manager's approval for issuing refunds and credit notes.

- Review quotas by category by checking the purchase history of all transactions before issuing an invoice to the customer.

- Monitor the inventory of supplies for transactions (e.g., sales receipts, carbon paper, bill holders) and ensure timely restocking.

- Follow procedures to prevent theft/fraud in the boutique and avoid security breaches.

- Maintain a clean and tidy point of sale.

You are excited about...

- The world of fashion and luxury.

- Tasks that require accuracy and a high level of organizational talent.

- Working in a very collaborative and fast-paced environment.

- Opportunities to learn and develop.

What you can bring to the team...

- Good communication skills.

- Careful working style and an eye for detail.

- Strong sense of customer service.

Qualifications

- Minimum secondary school diploma.

- 2-3 years of experience in retail.

- Experience in luxury fashion is a plus.

- Ability to work organized and independently to support the sales team.

- Disciplined and honest.

- Ability to endure retail working hours: working weekends and holidays.

- Excellent written and oral communication skills.

- English is a must.

At CHANEL, we strive to create an inclusive culture that promotes personal development and contributes to collective progress. We believe that the uniqueness of each individual enhances the diversity, complementarity, and efficiency of our teams. Therefore, we do not discriminate based on unique attributes, including gender, marital status, pregnancy, age, physical characteristics, and disability. We strongly encourage you to apply, as we value the perspective, experience, and potential you can bring to CHANEL.