MÖKAH AG
Henggart
Dispatcher (all)
- 11 September 2026
- 100%
- Permanent position
- Henggart
Job summary
Join a dynamic team that offers diverse tasks and growth opportunities. Enjoy a supportive work environment with great benefits like extended vacation days.
Tasks
- Handle customer inquiries, orders, and complaints with a service-oriented approach.
- Plan and prioritize the deployment of channel technicians efficiently.
- Ensure smooth daily operations, including special cases and data management.
Skills
- Completed training in a technical or commercial field with relevant experience.
- Proficient in IT applications, especially Salesforce, and digital processes.
- Strong customer focus with problem-solving and prioritization skills.
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About the job
Who we are
What we offer
- Varied tasks in a dynamic working environment
- Exciting development prospects in a young and well-coordinated team
- Attractive employment conditions (6 weeks holiday from the 3rd year of employment)
- Many exciting challenges with plenty of room for own ideas and short decision-making paths
- Attractive location with many catering options
Overview of tasks
- Receiving, assessing and processing customer enquiries, orders and complaints with a strong customer and service orientation.
- Planning, coordinating and prioritising the deployments of sewer technicians taking into account urgency, resources and availability.
- Ensuring smooth daily operations including handling special and emergency cases.
- Managing, controlling and continuously maintaining orders as well as data reconciliation between Salesforce.
- Supporting customers and technicians through quotations, follow-up of enquiries and professional support in daily business.
- Contributing to the optimisation of processes and systems (especially Salesforce) as well as adhering to defined company standards and actively participating in meetings.
Profile requirements
- Completed training in a manual or commercial field with technical understanding.
- Experience in the sewer maintenance industry or a strong willingness to learn for rapid familiarisation with the subject area.
- Confident handling of IT applications (MS Office, ideally Salesforce) as well as understanding of digital processes.
- High customer and service orientation combined with entrepreneurial thinking and acting.
- Strong ability to prioritise, structured problem solving and process-oriented working, even under time pressure.
- Calm, confident demeanour, clear communication as well as willingness to build up expertise, share knowledge and quickly grasp complex situations.
