Customer Service Backoffice Employee 80 - 100 %
Transa Backpacking AG
Zürich
Key information
- Publication date:02 October 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join our team in Zurich HB as a Customer Service Backoffice member! Enjoy a dynamic work environment with great benefits.
Tasks
- Handle customer inquiries via phone, live chat, and email.
- Process online orders and manage returns and secondhand items.
- Coordinate daily tasks and maintain an overview of operations.
Skills
- Completed commercial training or relevant experience required.
- Fluent in French (B2) and strong communication skills.
- Experience with CRM systems and multitasking abilities.
Is this helpful?
Together with the team, ensure that the telephone and written inquiries of our customers before and after purchase are answered? Are you looking for a varied position full-time or part-time? Then read on...
YOUR SPECIALTY AS A CUSTOMER SERVICE EMPLOYEE
- Answering customer inquiries by phone, live chat, and email. Your thing.
- Processing online orders via various marketplaces as well as managing returns and secondhand items. Yes, please.
- Our extensive outdoor range. Your home.
- Communicating and assisting our customers by phone in German and French when things get tricky. Of course.
- Coordinating tasks as day responsibility and keeping an overview of daily business. It's in your blood.
- Maintaining customer master data and processing orders in our ERP system. You enjoy that too.
- Participating in projects, analyzing processes, and rethinking them. Great!
- Fulfilling special requests and keeping a cool head in hectic situations. Part of the service.
THIS IS YOU
- A completed commercial vocational training or several years of experience in the commercial field. It shows in your profile.
- Language skills in French (level B2). Oui, bien sûr.
- Experience in customer service or complaints handling and product knowledge. That's needed.
- Clear, friendly, and solution-oriented expression, both written and spoken. Empathy is part of you.
- Flexible availability. Shifts are coordinated within the team and are between 08:00-18:30 and about once a month also on Saturdays. Yes, you see advantages in flexibility!
- Confident handling of CRM systems, ticketing software, and various channels. You are used to it.
- Researching information in parallel, keeping multiple inquiries in view, and working in a structured way. That’s you.
- Your environment describes you as reliable, self-initiated, and structured. Definitely.
YOUR BENEFITS
- A spirit of outdoor enthusiasts that can move mountains
- Generous employee discount and attractive benefits with partners
- Above-standard and part-time friendly social benefits
- A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks of vacation per year) and the possibility of unpaid leave
- Loyalty bonus (vacation or money) every 5 years
- Employee events from bivouac tours to outdoor cooking
- Possibility of home office
- And much more
Then we look forward to your online application.
#getoutbutright
THIS IS US
Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The guiding principle «Get out. But right.» is lived by around 500 employees. We are organized in circles and use the patterns of Sociocracy 3.0 – this way employees are deployed according to their skills. In the branches Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey, and Winterthur, the two outlet stores, as well as the station store Yosemite in Zermatt, there are over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in the repair workshop in Zurich Altstetten.MORE INFORMATION
If you have any questions, please feel free to contact Daniel from the customer service team: daniel.staenz@transa.ch Please do not send your application by email for data protection reasons.We want to fill this vacancy as a Customer Service Backoffice employee in Zurich without the support of personnel service providers.
