ISS Schweiz
Urtenen-Schönbühl
Specialist: Quality, Processes & Projects 80-100%
- 08 July 2026
- 80 – 100%
- Urtenen-Schönbühl
Job summary
Join us as a Specialist in Quality, Processes & Projects, where you enhance service excellence. Enjoy a collaborative work environment with growth opportunities.
Tasks
- Create precise customer reports and KPI analyses for actionable insights.
- Drive service quality by identifying improvement areas and implementing optimizations.
- Manage contract changes end-to-end within the change management process.
Skills
- You have a vocational training or further education in business or related fields.
- Strong analytical skills with a focus on structured and goal-oriented work.
- Fluent in German, with French as a plus and proficient in MS Office.
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About the job
Specialist: Quality, Processes & Projects 80-100%- You create transparency by producing precise customer reports and KPI analyses and deriving concrete recommendations for action from them
- You actively drive service quality forward, identify improvement potentials and implement effective optimisation measures
- You manage contract changes end-to-end within the change management process and ensure smooth implementation
- You continuously develop processes, guidelines and manuals and take our way of working to the next level
- You orchestrate nationwide orders, keep an overview and ensure convincing result preparation for the customer
- You are a sparring partner for account management and keep the threads together in day-to-day operations
- You design exchange formats by planning and conducting meetings, training sessions and events in a targeted manner
- You take ownership of smaller projects and independently bring them from the idea to successful implementation
- You have completed vocational training or further education (HF/FH) with a business management foundation or in facility management or a comparable field
- You think in networks, analyse precisely and keep an overview even in complex contexts
- You work independently, structured and goal-oriented and bring the necessary assertiveness and perseverance
- You convince with your clear communication and a strong customer orientation
- You use MS Office, especially Excel, confidently and purposefully for data analysis and preparation
- You communicate fluently in German; knowledge of French is a plus
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff parties and appreciation programmes
- Part-time work and job sharing: flexible working models that fit your life
- Attractive own ISS Switzerland pension fund
- Discounted Swisscom travel passes for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
