Fraud Case Specialist (m/f/d)
- 10 June 2026
- 100%
- Zürich
About the job
70% - 100% | Product and Channel Management | Zurich | Experienced Professionals
In the Client Channels division, we shape the future of our digital and physical channels and ensure that our customer interfaces provide an efficient and first-class customer experience. Topics such as eBanking fraud, social engineering, phishing, and malware are our focus. Using state-of-the-art technologies like AI models, machine learning, and rule-based systems, we identify potential threats and protect our customers. As a responsible bank, we place the utmost importance on security and trust. Our highly specialised fraud specialist team plays a key role: it investigates suspicious transactions, conducts targeted analyses, and supports affected customers with empathy and expertise.
Are you looking for an exciting challenge where you can make a real contribution to fraud prevention every day? Then we look forward to getting to know you.
Your tasks
- Independent case handling of suspicious payment transactions (e.g. through phishing, social engineering, identity misuse)
- Investigate, analyse and clarify risks in direct dialogue with customers to enable informed decisions
- Document and track fraud cases in internal systems
- Support customers who have fallen victim to fraud
- Collaborate with internal departments and specialists (e.g. IT, investigations, compliance, sales units & customer advisors)
Your profile
- Completed initial training in IT or commercial banking apprenticeship
- Experience in fraud prevention, eBanking, payment transactions or customer service desired
- Ethics are important to you and you are interested in security topics and fraud prevention
- Ability to convey complex matters simply and understandably
- Responsible and reflective behaviour
- De-escalating communication in challenging customer conversations
- Good communication skills for demanding customer conversations in German and English are required; knowledge of Italian and/or Spanish is an advantage
Our offer
- Extremely exciting activities with daily success stories
- A culture of continuous (further) development – technical, professional and personal
- A motivated team and experienced leadership team with an agile mindset
- A modern workplace in the lively District 5 with very good transport connections
- A comprehensive overall package, which besides an attractive base salary and variable remuneration offers many additional benefits and discounts
- Promising prospects in a stable, sustainable environment at one of the safest universal banks in the world
Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69
is happy to assist you.
Phone: 044 292 30 69
