Head of Customer Service Switzerland

About the job

Your mission with us:

• You will take on the professional and personnel management of Customer Service Switzerland and, alongside your leadership duties, actively participate in the operational day-to-day business to ensure professional and customer-oriented support.
• You are the central contact person for our customers, especially for major clients, and maintain long-term and partnership-based customer relationships.
• You train, lead, promote and develop your employees and shape a goal- and result-oriented collaboration.
• You coordinate the cooperation between customer service, sales, production, logistics, purchasing and quality management.
• You ensure compliance with our quality and service standards and continuously develop existing processes.
• You are responsible for budget planning and adherence in your area, monitor relevant key figures and derive appropriate measures.
• You accompany the timely implementation of new customer business and support demanding customer and contract matters.
• You identify optimisation potentials, implement improvement measures and actively contribute to the further development of our customer service in Switzerland.

What convinces us:

• You have a completed business administration education or a comparable qualification as well as several years of professional and leadership experience, ideally in customer service or after sales.
• You have very good MS Office skills, experience with order processing systems, a category B driving licence and are willing to travel within Switzerland.
• You are characterised by pronounced customer orientation, entrepreneurial thinking as well as communication and negotiation skills.
• You work independently, in a structured and solution-oriented manner and know how to motivate, promote employees and achieve goals together.

What we offer you:

• At SALESIANER you work in an innovative company with a focus on quality, hygiene, health and supply security.
• You take on a responsible leadership position with scope for design and direct cooperation with the Swiss management.
• You can expect a varied activity in an internationally successful, owner-managed group of companies with headquarters in Vienna.
• You will have the opportunity to actively help shape processes and structures and further develop customer service in Switzerland.
• You benefit from comprehensive induction as well as ongoing training and development opportunities.
• Varied company events and attractive employee discounts in the areas of travel, sport and gastronomy complement our offer.