Supporter / Technician, (2nd Level) for IT, Network or Consumer Electronics
BRACK.CH AG
Mägenwil
Key information
- Publication date:31 July 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leader in retail innovation. Enjoy a dynamic work environment with growth opportunities.
Tasks
- Handle support requests via phone, email, and in-person.
- Conduct error diagnostics on devices and prepare repair items.
- Ensure excellent customer service and SLA compliance.
Skills
- Technical or commercial training with customer support experience.
- Strong IT, networking, or electronics knowledge.
- Fluent in German and French, with good English skills.
Is this helpful?
This is what you can expect
- Your tasks include handling support requests via phone, email, and at the technical counter, providing information on repair status, as well as opening and documenting repair cases (RMA)
- You perform fault diagnostics on devices, components, and systems and prepare repair items for further processing. Our diverse range constantly offers you new and exciting challenges where you learn something new every day
- Regular telephone and written communication with our suppliers and manufacturers is part of the job
- You contribute to ensuring excellent customer service and high customer satisfaction and are jointly responsible for adhering to and managing our internal and external Service Level Agreements (SLAs)
- You are responsible for monitoring the RMA process and ensuring that the specified turnaround times are met
This is what you bring
- Completed technical or commercial training and experience in customer support
- Extensive knowledge and flair in the areas of IT, network technology, or consumer electronics and the ability to master diverse technical challenges with ease
- You are passionate about technology and have a pronounced technical understanding. Additionally, you are motivated to continuously develop yourself and bring a high level of initiative
- If you have in-depth knowledge in the Apple or networking area (such as Ubiquity, Axis), this will further enhance your profile
- Your pronounced customer and solution orientation distinguishes you, as does your ability to accurately capture and successfully implement customer needs - you benefit from your high empathy and communication skills
- Very good German and French language skills, both written and spoken; good English and Italian skills are an advantage
- Quick comprehension and networked thinking for solution-oriented action
Benefits
Are you interested or do you have further questions?
Sonja Hufschmid is happy to assist you by phone or electronically.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over a billion in revenue. The company exists because one person had the courage to find and pursue new paths. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt, and within a maximum of 10 working days, you will receive feedback on how to proceed.
- While you show us your patience, we take personal time to review your application and define the next steps.
- If your documents are convincing, we will get to know each other via live video call or in a personal conversation.
- The "match" confirms itself mutually. Then we go into the second round of interviews where you will get to know your future workplace and the team.
- YES – we have chosen each other! The employment contract will be sent to you digitally, and after signing the contract, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process.
