Fairmont Grand Hôtel Geneva
Hôtel Mercure Strasbourg Centre, 25 rue Thomann, Strasbourg, France
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Reception Manager M/F 6-month maternity leave replacement mission
- 30 January 2026
- 100%
- Permanent position
- Hôtel Mercure Strasbourg Centre, 25 rue Thomann, Strasbourg, France
Job summary
Join Mercure Strasbourg Centre, a vibrant hotel in Grande Ile. Enjoy a dynamic work environment and great benefits during your tenure!
Tasks
- Ensure smooth reception service and customer satisfaction daily.
- Optimize revenue through effective planning and performance tracking.
- Anticipate guest needs and resolve issues for a top-notch experience.
Skills
- Experience as a reception leader with knowledge of Accor and Opera Cloud.
- Strong communication and team coordination abilities required.
- Proficiency in hospitality management tools and customer service.
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About the job
Mercure Strasbourg Centre welcomes you in the heart of the Grande Ile. 98 rooms, our breakfast served on the 7th floor, with a view over the roofs of Strasbourg.
Your replacement mission for our reception manager on maternity leave from 01/15 to 07/31/2026
As Reception Manager, you ensure the smooth operation of the reception service and customer satisfaction. You coordinate the team, optimize revenues, and ensure compliance with quality standards. You play a key role in training and developing employees while embodying the Heartist spirit and Accor group values.
Your responsibilities:
- Supervise the reception service: ensure a smooth and personalized welcome, coordinate daily activities, and ensure compliance with Accor standards.
- Optimize performance: manage schedules, monitor indicators (occupancy rate, customer satisfaction), and contribute to the hotel's profitability.
- Ensure customer satisfaction: anticipate needs, resolve issues, and respond to online reviews.
Management & Cross-functionality
- Active participation in the life of the establishment
- Fluid communication with employees
Experience as a reception manager or leader, tools, Accor and Opera cloud for PMS
